佛山招聘

职位描述：
Job Description

- Build strong relationships with key stakeholders within the business. Leverage and develop new and existing internal networks to facilitate in providing mutually acceptable resolutions
- Optimize all related working procedures, discuss with inter-department colleagues to work out a win-win solution
- Coordinate the resolution of customer issues and service through research and interaction with appropriate internal staff
- Manage complaints, review existing procedures to identify the improvement areas
- Handle escalated and unresolved calls from less experienced representatives
- Monitor and analyze daily and monthly call center performance, utilizing contact management system reports
- Analyze and monitor daily telephone activity to ensure compliance with performance standards
- Monitor and analyze daily and monthly contact center performance utilizing contact management system reports. Identify trend information and work with Manager in developing and implementing operational changes needed to address work flow issues, staffing problems, bottlenecks, access, service quality and staff productivity

Requirements

- Bachelor degree required
- Minimum 2 years of solid experiences in project management
- Minimum 3+ years of working experiences in a service-oriented environment
- Excellent interpersonal, and written/verbal communications skills in English and Mandarin are essential
- Call center & ITS service desk experience preferred
- Previous experiences in IT operation management
- Knowledge of end user computing skills (Word, Excel, PPT)
- Ability to work with internal and external customers
- Negotiation and interpersonal skills, excellent written and oral communication skills, and the ability to motivate, develop and lead staff
- Self-motivated with strong organizational, interpersonal and customer service skills
- Must be flexible with hours 举报 分享

Overview

KPMG China operates in 25 cities across China, with around 12,000 partners and staff in Beijing, Changsha, Chengdu, Chongqing, Foshan, Fuzhou, Guangzhou, Haikou, Hangzhou, Hefei, Jinan, Nanjing, Ningbo, Qingdao, Shanghai, Shenyang, Shenzhen, Suzhou, Tianjin, Wuhan, Xiamen, Xi’an, Zhengzhou, Hong Kong SAR and Macau SAR.

KPMG is a global network of professional services firms providing Audit, Tax and Advisory services. We operate in 147 countries and territories, and have 219,000 people working in member firms around the world.

The KPMG Delivery Centre (KDC) is a centralised centre of excellence delivering high quality services to KPMG China's audit, tax, advisory and infrastructure functions.

毕马威服务中心简介

毕马威在中国二十五个城市设有办事机构，合伙人及员工约12,000名，分布在北京、长沙、成都、重庆、佛山、福州、广州、海口、杭州、合肥、济南、南京、宁波、青岛、上海、沈阳、深圳、苏州、天津、武汉、厦门、西安、郑州、香港特别行政区和澳门特别行政区。

毕马威是一个由专业服务成员所组成的全球网络。成员所遍布全球147个国家和地区，拥有专业人员219,000名，提供审计、税务和咨询等专业服务。

毕马威服务中心(KDC)作为全国中央卓越中心, 致力于为毕马威中国的审计、税务、咨询的前线与后勤服务团队提供优质服务。