佛山招聘

职位描述：
Job Description：
The role will lead a team to deliver a strong client/customer experience and high levels of quality and productivity in line with given policies and procedures.
The ability to engage and communicate via good people management skills and experience is therefore essential, with a demonstrable track record of having successfully led a small team in an operations environment.
The role will involve working with other teams within the engagement and the Operations Support team so the ability to build and maintain strong internal networks will also be key.

Roles and Responsibilities：
· Effective leadership of the team including line management responsibility for c15 direct reports
· Ensure the team is well motivated and that team members are developed to their potential in line with current and predicted operational needs
· Identify ongoing training needs and arrange coaching as required to ensure all staff achieve competency within reasonable timeframe and maintain competency level
· Performance manage and develop colleagues, maximising talent and contribution of individuals in delivering value
· Effective supervision of the processes handled by the team, including hand-offs to other internal and client teams, ensuring a high level of service to all customers/clients
· Maintain policy, process and procedures documentation for processes handled by the team, in liaison with Training and Competence Manager
· Achievement of targets which impact client Service Level Agreements (SLAs)
· Identify and communicate MI requirements in support of team management and utilise MI reports to drive staff performance
· Where relevant, build cross site relationships with counterparts to ensure operational consistency across sites and share best practice
· Consistently apply communication standards as set out in the Communications framework 
· Reporting of issues of concern to Operations leadership, seeking root causes and/or solutions to problems and challenges
· Actively protecting the client’s interest at all times in complying with statutory regulations and legislation
· Initiate and support improvements to processes and techniques to achieve higher levels of efficiency and effectiveness and to maximise productivity gains
· Demonstrate due care and diligence in exercising operational level mandates within authority outlined in the Delegated Authorities Manual
· Ensure potential resource challenges are flagged in a timely manner to Operations Management to facilitate recruitment backfills
· Provide support and cover for TL levels within function and across functions as required (arranging cover and comprehensive handover for own planned absences)

Skills Required：
· Min 3 years in an operational environment, where at least 1 yr has been spent at a TL level managing a small/medium team (>10). Preferred background in Financial services industry, with exposure to remediation although not essential
· Communication and relationship management skills
· Language requirements: Fluent in English, Mandarin and Cantonese (preferably Hong Kong Cantonese). Both written and spoken
· Good organisation skills
· Problem solving skills and the ability to use information to generate creative solutions to benefit the business
· Awareness of the Hong Kong Monetary Authority (HKMA), Anti-Money Laundering (AML), Data Protection Laws and other relevant legislation, procedures and processes
· Competent level on Microsoft Office tools i.e. excel, word, powerpoint

Competencies：
Integrity
Planning & Organising
Interpersonal Effectiveness
Decision Making
Customer Focussed
Driving Results
Accountability
Creative thinking
Developing others

Applying with a disability：
Check relevance to KDC KPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool.  As a member of The Employers' Forum on Disability we are committed to ensuring that all candidates are treated fairly throughout the Recruitment Process.  Should you be successful after the initial application stage, please discuss with your recruitment contact any reasonable adjustments to our Recruitment Process that you may require. 


工作地点：佛山市南海区灯湖东路一号友邦金融中心8楼 毕马威（KPMG）
联系人：黄小姐   邮箱：214330746@qq.com 举报 分享

本公司做第三方代招业务，服务企业都是独资外资500强。