大连招聘

Primary Purpose

• Act as a 'super-user' to provide additional on-site support to the business center employees to ensure that deployed IT applications are operated as designed. Be a bridge between IT and uses at the business centre for finance applications; This includes answering applications questions from business center personnel, and working with IT to coordinate troubleshoot problems on-site, and guide users to gain productive us

Responsibilities

• Review and monitor processes in the business centre and suggest improvements if applicable
• Understand businesses processes and how they are supported via existing IT finance applications in JCI
• Ensure business centre users understand how to leverage existing IT Finance applications that have been deployed
• Work with IT to develop reports or/and enhancements to existing systems if required
• Support application(s) in production, observing interruptions or bugs in operation and work with business centre users and IT to perform problem solving exercises to determine cause to ensure continued use of the application
• Participate in meetings with IT and business users and act as a go-between when necessary to discuss key issues
• Create or adapt training materials and job aids and train users (if required) to ensure they know how to use existing finance application
• Track production issues and report periodically to group in-charged of monitoring uptime and efficiency of production application

Qualifications, skills and knowledge

• Degree in Business Administration / IT or equivalent required
• 4+ years of related experience
• Knowledge and experience in the use of ERP system (preferably QAD or iScala) required; Experience using BMC Remedy or a similar IT Service Management product
• Knowledge and experience working in a finance shared service environment
• Strong analytical ability and able to organize work well
• Excellent verbal and written communication skills
• Able to translate basic IT technical terms into simple business lingo and vice-versa

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.