大连招聘

客服代表（日语订单管理及韩语订单管理）

Key Focus

Effectively manage customers’ orders, needs and expectations through the order fulfillment process, to deliver value to our customers and Albemarle. Provide service to foster and improve customer relationships and ensure customer satisfaction

Accountabilities

? Order management expert to ensure that Albemarle’s customers receive the right product, at the right place, on time, and in the expected condition.
? Timely and accurate order entry and processing of invoices
? Responsive to customers through prompt follow-up to order needs, inquiries and issues.
? Engage necessary resources to resolve order fulfillment issues

Responsibilities

? Follow Albemarle’s order fulfillment processes for order entry, product availability determination, customer confirmation, processing, and invoicing using the Albemarle Enterprise Software system (SAP)
? Drive the order fulfillment process as liaison between external customers and internal Albemarle resources including Shipping locations, Planner/master scheduler, Manufacturing, Logistics, Business, Sales, and Health Safety & Environmental (HS&E)
? Document Customer complaints and feedbacks in the Customer Feedback/Incident reporting database
? Participate in order fulfillment process improvements by identifying and documenting internal failures in the incident-reporting database. Timely investigation to identify root cause, with implementation of sustainable corrective actions to improve
? Attend Sales and Operations Planning (S&OP)/Master Production Scheduler meetings
? Initial and ongoing confirmation and communication of order status to customers
? Manage orders and customer commitments in accordance with sales control plans defined by Business
? Assist Collections teams to resolve customer payment issues related to order fulfillment
? Participate in Order Launch meeting process to prepare for the onboard of successful order fulfillment processes for new products and customers
? Manage orders to meet monthly closing deadline
? Specific duties as may be defined by individual business needs

Key Competencies

? Previous work experience in similar field
? College or university degree
? Good IT skills (MS Office, SAP experience is an advantage)
? Excellent problem solving skills
? Outstanding communication skills: can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.
? Costumer focused attitude; meet or exceed costumers expectations (internal/external), establishes and maintains effective relationships with customers and gains their trust and respect
? Good organization and time management skills; can orchestrate multiple activities at once to accomplish a goal, arranges information and files in a useful manner, concentrates his/her efforts on the more important priorities
? Self-development skills: he/she is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches.
? Supportive and team worker
a. Fluent in Japanese and Chinese; or fluent in Korean and Chinese; good English.

雅保管理（上海）有限公司大连分公司，被选为雅保化工亚太区共享服务中心，为整个亚太区的业务提供客服，财务以及各方面的支持。