大连招聘

• Schedules, administers, and monitors the day-to-day activities for their team in the GSS in accordance with established polices, procedures and service level agreements
• Develops and maintains a thorough understanding of the functional process
• Reviews work product and deliverables (including MI reporting) as necessary to ensure service levels and quality standards are consistently met by the team
• Conducts quality checks and/or reviews select work of team members; provides appropriate feedback on performance
• Oversees team staffing, scheduling, holiday & vacation management
• Trains, develops and motivates team members; provides guidance, direction and evaluation of team members
• Participates in the staff recruitment process
• Challenges existing processes and approaches and provides innovative suggestions; implements opportunities that improve operational efficiency, effectiveness, internal controls, and/or customer service
• Ensures process documents are reviewed and updated on a regular basis
• Serves as the escalation point for functional issues; works with HR Services Manager, Customers or others to resolve as necessary
• Participates in leadership meetings and/or customer calls to share feedback and operational results
• Participates on service transitions projects as needed
• Participates in GSS initiatives and other projects (as assigned)

• Minimum of 5+ years of progressive experience including at least 1-2 years of supervisory experience
• Shared Services/BPO and/or HR Operations experience preferred
• College graduate with a degree in HR, Business or Management discipline preferred
• Excellent communication skills (facilitation and presentation skills a plus)
• Strong spoken and written English (proficiency in other languages a plus)
• Demonstrated supervisory skills such as teambuilding, training/coaching, providing constructive feedback to staff, effective delegation, staffing and scheduling
• Good organization, analytical and problem solving skills; logical flow of thought and process orientation
• Strong interpersonal skills and customer orientation; positive outlook, open, honest and ethical
• Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
• Proficiency with HR specific technology (PeopleSoft and/or Taleo a plus)
• Proficiency with firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint

    安永全球商务服务（大连）有限公司成立于2009年6月19日，是安永的全球成员之一，也是安永在华投资的***家全球共享服务中心，为安永亚太区十九个国家和地区提供财务、人力资源服务、IT及其他服务。
    安永商务服务在2010年获得IS09001认证，以及获大连市政府相关部委分别认定为技术先进型服务企业和服务外包企业，充分证明安永商务服务在外包服务领域处于先进的水平。秉承安永全球企业文化---领先的以人为本的企业文化, 安永全球商务服务（大连）有限公司也一直把吸引***的人员，培养企业员工以及表彰员工的进步以及发展做为公司的企业文化以及经营宗旨，为员工提供各种培训机会以及转岗、晋升的空间。
    
   
   EY Global Shared Services (Dalian) Co. Ltd (GSS Dalian), founded on June 19, 2009, is one of the member firms of Ernst & Young Global Limited, and Ernst & Young’s first GSS Center in China. With our leading expertise and extensive experience, we provide finance, HR，IT and other services to Ernst & Young offices in 19 countries and territories in the Asia-Pacific region.
    GSS Dalian received IS09001 certification, Technologically Advanced Service Enterprise certification and Outsourcing Service Enterprise certification which were certificated by Dalian relevant departments respectively in 2010, fully demonstrating its leading position in outsourcing service. Carrying the people-leading corporate culture, GSS Dalian is always aiming to attract the best talents, offer training opportunities, reward employees, and provide opportunities for internal transfer and promotion.