大连招聘

Job Summary:

To perform operational and 3rd level support for production applications in a range of business portfolios. Responsibilities involve the daily management of incidents, operational maintenance and support, development support, and proactive/preventative analysis of systems. This role operates in a supervisory and/or technical lead capacity involving supervising and counselling staff, delegating and coordinating work assignments of support personnel and being the point-person for issues and needs, as well as hands-on working of daily incidents and issues.



Essential Responsibilites:

The scope of this role includes but is not limited to:

Re-creation, analysis, troubleshooting, and diagnosis of incidents relating to off-the-shelf and proprietary applications and/or platforms.
Determination of root cause of incidents (configuration vs. defect)
Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents
Installation of applications in supported environments.
Deployment of application upgrades and fixes
Responding to automated alerts on the health of systems
Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of applications
Performing routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status
Adhere to E&Y and ITIL guidelines for Incident, Problem and Change Management.
Effective call management including logging, monitoring / updating, prioritising and resolving calls in a timely fashion.
Ensures all work is carried out and documented in accordance with required standards, methods and procedures.


Analytical/Decision Making Responsibilities:

Selects appropriately from applicable standards, methods, tools and applications and use accordingly.
Demonstrates analytical and systematic approach to problem solving.
Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences.
Is able to plan, schedule and monitor work activities in order to meet time and quality targets.
Is able to absorb rapidly new technical information, business acumen, and apply it effectively.
Good appreciation of wider field of information systems, its use in relevant employment areas and how it relates to the business activities of the employer or client.


Supervision Responsibilities:

Actively participate in the firms' performance management and development process co-developing Annual Plans with appointed counsellor.
Operate in a Lead capacity with the ability to lead and delegate tasks to others in a team environment, while performing hands-on activities as well
Manage team workload and allocate resources appropriately
Provide advice and guidance to colleagues where required
Lead work streams on specific tools or product reviews used across teams
Lead discussions and perform tasks associated with support model development and service transition for applicable products
Act as escalation point and provide coaching for staff on complex issues
Develop processes, work streams, and maintenance schedules for specific products when necessary
Broker communications with other technical teams, managers, business, and other key stake holders when necessary, acting as product representative for EAM.
Act as point person and/or EAM representative for certain task teams or initiatives
Possess a competency level of 'Proficient' or higher in the applicable E&Y core competencies for the Supervising Associate rank
Demonstrates proficiency in verbal and written communication deemed appropriate for level
Other activities deemed supervisory in nature


Skills and Experience Requirements:

Fluent in English language, written and verbal
3+ years in Application Management, Operational Support environment/discipline
Demonstrable knowledge of Windows 2000/2003 server O/S
Demonstrable Intermediate to Advanced knowledge of web platforms such as IIS, WebSphere, etc.
General understanding of networking/LAN/WAN/DMZ concepts
Ability to read and understand code (Code-competency) for diagnosis, escalation to tier 4 teams
Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc.
In-depth knowledge of Stored Procedures, SSIS and Data Transformation Services
Understanding of n-Tier application architecture concepts
General knowledge of SQL2000 and In-depth knowledge of SQL2005/2008
Familiarity with SQL DBMS interface and integrated tools
Creation of simple queries, running pre-defined scripts, configuration, security, and interpreting logs and traces.
Demonstrable knowledge and familiarity with T-SQL or PL/SQL
General understanding of various IT security concepts as they relate to production environments.
Oracle Databases
Experience or familiarity with Citrix platform
Remedial or intermediate .NET programming and/or scripting experience
Intermediate SQL knowledge relating to replication setup, DTS, clustering, etc.
SQL Express
Experience with performance monitoring tools and analysis i.e. MS PerfMon
Experience supporting applications in shared or virtual environments
Visual Studio
Windows Systems and Exchange
Sharepoint, Access and Office
Java, C++ & Perl Programming
Web Development, XML and Web Services
Software Engineering
Networking, Cisco and PC Support
Unix/Linux and Security

    安永全球商务服务（大连）有限公司成立于2009年6月19日，是安永的全球成员之一，也是安永在华投资的***家全球共享服务中心，为安永亚太区十九个国家和地区提供财务、人力资源服务、IT及其他服务。
    安永商务服务在2010年获得IS09001认证，以及获大连市政府相关部委分别认定为技术先进型服务企业和服务外包企业，充分证明安永商务服务在外包服务领域处于先进的水平。秉承安永全球企业文化---领先的以人为本的企业文化, 安永全球商务服务（大连）有限公司也一直把吸引***的人员，培养企业员工以及表彰员工的进步以及发展做为公司的企业文化以及经营宗旨，为员工提供各种培训机会以及转岗、晋升的空间。
    
   
   EY Global Shared Services (Dalian) Co. Ltd (GSS Dalian), founded on June 19, 2009, is one of the member firms of Ernst & Young Global Limited, and Ernst & Young’s first GSS Center in China. With our leading expertise and extensive experience, we provide finance, HR，IT and other services to Ernst & Young offices in 19 countries and territories in the Asia-Pacific region.
    GSS Dalian received IS09001 certification, Technologically Advanced Service Enterprise certification and Outsourcing Service Enterprise certification which were certificated by Dalian relevant departments respectively in 2010, fully demonstrating its leading position in outsourcing service. Carrying the people-leading corporate culture, GSS Dalian is always aiming to attract the best talents, offer training opportunities, reward employees, and provide opportunities for internal transfer and promotion.