大连招聘

运营经理助理主要责任是协助运营经理管理客服业务部的业务人员以及协助提供技术支持服务等相关业务的所有工作。

包括协助呼叫预测、人员编制和调度及基本运营流程（监测电话，辅导技术人员，知识传递）。协助运营经理确定运营报告。与运营经理一起确保所有服务等级协议（ASA，没有接起的电话比率，首次电话中问题的解决率等）满足合同中要求。确保所有团队服务质量的阈值达标（客户满意度，质量分数等）。

?5年以上的call center/help desk ITO运营管理经验；
?1年以上人事管理经验，质量保证和工作流程的经验；

?英语6级以上；

C3i Solutions is a business process outsourcer specializing in global, high-touch consumer, patient and end user engagement. Our network of global contact centers provides unparalleled, 24/7, multi-lingual support to customers in over 175 countries. On April 4th, 2011 C3i opened its operations center in Dalian with 18 employees to support 6 life science organizations in APAC. The company rapidly expanded operations in China and today employs nearly 200 people who provide services to nearly 50,000 users in Japanese, Mandarin, Korean, Thai, Vietnamese, Indonesian.