大连招聘

Customer Service


Main Job Tasks and Responsibilities


deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle inquiries and
complaints
process orders, forms, applications and requests
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
manage administration
communicate and coordinate with internal departments
follow up on customer interactions

Education and Experience


Bachelor in economic, engineering or logistics
knowledge of customer service principles and practices
knowledge of relevant computer applications
knowledge of administrative procedures
Numeric
oral and written English applications
interpersonal skills
communication skills - verbal and written
listening skills
problem analysis and problem-solving
attention to detail and accuracy
data collection and ordering
customer service orientation
initiative

RYCO Hydraulics于1946年开始生产软管、接头和过滤器。公司紧随液压行业的发展而逐步壮大。在W.J.K Morrison先生和W.J Hayward先生的领导下，公司扩大了产品规模，主要产品线也即将涵盖高品质的高压液压软管和接头。

多年以来，RYCO Hydraulics一直恪守高质量、广泛研究和产品发展承诺，使RYCO Hydraulics一直处于液压行业的最前沿。

积极正确的领导及成长见证了公司视野的不断开拓，以及生产和配送业务在全球范围内的发展。我们的生产中心——澳大利亚墨尔本、中国大连和马来西亚的瓜拉吉底，均通过了国际质量认证，以保证向我们的客户和配销网络交付高质量的产品。

RYCO Hydraulics一如既往地提高并增强产品范围，持续满足并超过最严格的行业要求，同时公司不断致力于创新设计和技术提升。

RYCO Hydraulics将始终秉承的“更精湛的技术缔造更卓越的表现”简单理念渗入整个组织系统。RYCO Hydraulics研发中心致力于提高产品质量，同时引领流体输送系统的新技术和新工艺。

RYCO Hydraulics的优质系列液压软管和接头产品离不开遍布全球的忠诚坚定的批发商、原始设备制造商和国防系统的支持。

公司网址： http://www.ryco.com.au/