大连招聘

Primary Directive:

Responsible for managing and controlling the Workforce Administration Shared Service Center regional operation. This role distributes the workload, monitors and controls team’s performance, creates synergies among functional HRSSC areas, WFA teams and CoEs focused on improving customer’s experience and operational excellence and develops team members in alignment with operational goals and individual’s career aspirations. This role is responsible for accomplishing process performance as defined per the KPIs and the Call and Case Management Frameworks and maintaining compliance to SOX Matrix or any other legal requirement as applicable.

This role is responsible of manage & control the APAC HRSSC operations  provided by the T1 and T2 team as the first point of contact for the HR community and employees, attending and resolving manager, HR and employee inquiries  for all BU′s in Johnson Controls. Distribute and control the team workload, create strategies to maintain operations. Develop the team providing training and expertise on the day to day operations. Measure and analyze the key performance indicators in calls, cases and data entry, perform audits to measure quality on the services we are providing.

Actively contribute and lead internal area and Company projects, divestitures and acquisitions and in general supervise the team performance.

Measure and monitor Operational performance indicators and KPI’s. Searching for excellences. Identify key opportunities for improvements and quick fixes.

The EHRO WFA Supervisor main tasks/ responsibilities include, but are not limited to:

Provides guidance and expertise to Tier 1 (front office) to support employees, HRBPs or managers in the region.

Manages a Tier 2 team who provides support services to HR and Managers across the region.

Overseas the following WFA core processes

• Hires
• Termination
• Compensation Changes
• Job Changes
• LOA
• International Assignments
• Job Requisitions
• Employee Data Changes
• Move Worker
• WD Testing
• Audit WFA core transactions.
• Resolution of complex transactions or cross functional transactions.

·        Maintains quality and SOX controls inside established parameters.

• Keeps metrics controlled processes according to Case Management Framework and calls controlled according to Call Management Framework.
• Responsible for building HR Service Center team performance and group commitments to goals and objectives and measures results to improve transactional efficiencies.
• Ensures there is a positive internal and external working relationship within the team and with external customers by frequently communicating and soliciting feedback with both parties and by measuring customer satisfaction.
• Ensures that service level agreements are met and develops process improvement activities to meet the goals.

·        Drives continuous improvement activities that will increase quality and service delivery effectiveness with input and guidance from the Quality, Knowledge and Training team.

• Partner QA & Training Lead to ensure Work Instructions in Knowledge Management tool is update promptly.

People & HR Activities

• Manages the day to day operations and inquiries of the team. Ensure all hiring, performance reviews and performance management issues for department in accordance with HR practices and procedures.
• Manages the workforce planning needs and career development for team analysts.
• Manages the daily operations of the team by providing support to team members, actively managing team members’ work volume and investigating inefficiencies.
• Achieves deadlines set by leadership and the business and proactively monitor and raise instances where deadlines cannot be met in a timely fashion.
• Builds a climate that energizes team members, fosters employee engagement and drives accountability.
• Assists with recruitment, hiring and retaining HRSSC staff.
• Develops improvement plans for those employees who are not performing up to the expectations.

Perform other HRSSC related duties as assigned

Requirements:

                    Bachelors Degree in HR, Finance, Business or related field required 5 years of managerial experience within HR Service Center preferred. High English Proficiency (written and spoken), capable of delivering presentations and coordinating work teams in English. Excellent management skills and ability to organize and plan effectively. Excellent oral and written communication skills and interpersonal skills. Ability to lead and motivate others. Ability to manage multiple project plans successfully and simultaneously. Ability to simplify complex HR processes and demonstrates value add to the business by improving metrics such as cost, productivity or quality. Experience on core HR operations processes. Experience on HCM systems.                  

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.