大连招聘

Dimension & Scope:

The HR Advisor will provide full employee life cycle management. This will include serving as a point of contact for employee and manager inquiries relating to Health & WelfareHR Services, Payroll Services and Benefits services via telephone, email, mail and web as well as performing HR administration in line with Client guidelines and country-specific legislation. While demonstrating extraordinary customer service the Advisor communicates plan-specific processing procedures. The HR Advisor also resolves problems and educates customers on alternative self-service communication channel options. The HR Advisor understands the business relationship between Health & WelfareHR Services, Payroll Services and Benefits services and product lines and provides integrated benefit servicing when applicable.


Principal Duties and Responsibilities:


Timely and accurate compliance with HR processing requirements in respect of new hire, change and termination of employees
Provide guidance and advice to Client employees and managers in respect of policy and procedures
Input and maintain data in HRIS for Client employees
Ensure all relevant data is sent to local Vendors on a timely basis
Ensure HR administration procedures are maintained and developed
Act as a point of contact for employee queries
Responsible for maintaining and developing country procedures to ensure alignment with HR policy and local legislative compliance
Maintain an Issue Log for the country and liaise on a regular basis with the local HR Manager and ensure actions and issues are followed through and resolved
Issues and actions are documented to agreed standards and reviewed with internal management on a monthly basis
Manage performance and productivity in line with HR Management working practices
Manage and process transactions on a daily basis to ensure all procedures are followed in compliance with established processes and service level agreements.
Solve problems and offer solutions to issues that are often non-standard/non-routine utilizing critical and conceptual thinking.
Participate in activities designed to improve customer satisfaction and business performance; contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
Provide timely response to customer inquiries in line with the departmental service level agreements
Ensure all data audit tasks for HRIS are carried out according to agreed time scales
Act as first point of contact for escalation and resolution of issues
Understand end-to-end business processes and upstream/downstream impacts related to employee transactions/services; work closely with other key process owners to ensure upstream and downstream integrity.
Develop and maintain positive relationships with end users and Subject Matter Experts (SMEs) and coordinate with various functions within the company to
ensure employee transactions are handled appropriately.
Understand and logically resolve data errors within the self-service environment.
Provide support to Team Leader with quality monitoring.
Ability to organize and prioritize projects in a fast-paced, deadline-oriented
and rapidly changing business environment.


Education & Professional Certifications:

Bachelor's degree in related field from a four-year college or university with
some related work experience.
Advanced professional qualification in Human Resources highly desirable


Candidate Profile:


One year of management customer service experience, preferably in the health & welfare industry, human resources or benefits administration
Strong leadership, decision making, planning and organization skills
Ability to work independently, managing incoming and outgoing workload on a daily basis
Good team player
Ability to interface professionally at all levels, both internally and with the Client employees and HR Managers
Strong analytical and problem solving skills
Ability to work well under pressure
Strong written and oral communication skills for contact with Clients and developing work documentation
Experience of service delivery and meeting customer expectations
Experience of HRIS databases, e.g. SAP HR, PeopleSoft
Must have proficiency with various software applications programs including E-mail, Microsoft Word, and Excel.

NorthgateArinso安瑞雅信息技术服务（大连）有限公司及上海分公司，自2010年7月建立运营至今，主要为大中华区、日本及韩国客户提供一站式的人事外包服务，其中包括员工管理，薪酬，福利，招聘，培训以及人才管理等。同时，也为亚太区提供内部人事系统技术支持服务。

我们是全球领先的人力资源软件及服务供应商，为各种规模的企业，包括全球财富500强单位，提供创新的人力资源商业解决方案。通过战略管理咨询、外包服务、系统整合以及软件方案，我们的10000名员工致力于为客户提供卓越人力资源服务。

NorthgateArinso是全球五大人力资源服务供应商之一，在五大洲35个国家设有分公司。在亚太区，我们有8个分公司，3个全球服务中心和1个数据处理中心，分别在中国、中国香港、菲律宾、马来西亚、新加坡、澳大利亚、新西兰、印度和泰国。