大连招聘

Overall objective of the Role
The Business Service Specialist is a HR expert whose mission is to provide HR outsourced services (Personnel Administration, payroll, benefits, ... ) and to manage requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels.

Main Responsibilities
HR Support:

Works as the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery model:
Handles and tracks incoming calls, e-mails, faxes
Handles / Creates tickets in HR Workspace
Categorizes and prioritizes queries, requests and issues
Works as the first escalation level for Employee Service Specialist in a Comprehensive Services delivery Model
Responds to information or enquiry requests requiring a significant level of expertise:
Responds to complex HR and labour legislation questions
Analyses and solves client's questions, problems and / or requests efficiently and effectively

Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS)

Processing and Controls:

Personnel Administration Data Processing & Controls
Personnel Administration data validation
Master Data Consistency Check
Official Reporting on Personnel Administration Data
Garnishments data entry and administration
Time Data Processing and Controls
Time Data Validation
Time Data Consistency Checks
Runs Time Data Evaluation and corrects/reports errors
Payroll Processing and Controls
Pre-Payroll Processes
- Monitors payroll process
- Confirms Master data, time & payroll data completeness
- Escalates legal changes to AMO, tests and ensures implementation in the productive environment
- Confirms Configuration completeness

On-Cycle Payroll Processes
- Runs Payroll and control results
- Processes Bank Files
Post-Payroll Processes
- Payslips
- Posting to accounting
- Social security reporting
- Tax reporting
- Delivery of information to 3rd parties

Payroll Activities out of Payroll Process
- Underpayment management
- Overpayment management
End of Year Activities
- Ensures SAP Payroll Calendar implementation
- Generation / Transfer time quotas
- Reconciliations and legislative reporting
Inbound & Outbound Interfaces Administration
Monitors interfaces
Identifies & communicates systems errors
Escalates configuration errors to AMO
Sends data entry errors to the client or the Employee Service Specialist for corrections (depending on the data entry ownership/scope)
Technical support:
Provides support on Applications and System Changes for Base system maintenance (Corrective, Adaptative and Preventive) and Enhancements (Direct Service Changes and Change Requests).
Participates in the functional analysis, escalates request to the Payroll Manager and performs the acceptance testing.
Approves transports requests to the production system only for corrective maintenance


Competencies
HR expertise (Personnel Administration, payroll, ...)
Good analytical skills-to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another.
Gathering information and problem solving -look at existing issues and interact with others to find adequate solutions
Good communicator and customer oriented-to be able to identify and understand the customer's needs.
Results oriented-to be able to achieve targets aligned with business goals

Well organized and planned, schedules time effectively and uses efficient work methods and tools
Detail oriented, thorough and focused on all aspects of the job to ensure accuracy
Teamwork-to be able to work with colleagues to achieve targets and objectives
Ability to work under pressure, remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure.
Areas of Knowledge

In depth knowledge of processes, policies and regulations within the area of Payroll and Benefits Administration
Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, client service standards)
Computer skills: MS Office, SAP HR, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.)