大连招聘

The Local Service Delivery Manager acts as the NGA local representative for the client and for the Global Service Delivery Manager. She/He has a mission to ensure that HR outsourced services for the client in-country are delivered according to the contract in terms of timeliness, quality and in line with the agreed service levels

This role can be played by the ops manager or any representative in order to ensure an efficient communication and control.



Delivery Key responsibility:

Acts as the main representative in front of the client to ensure that local service level delivery happens as agreed

Participates in regular local service delivery meetings with the client
Documents all local client contacts and follows up on local action lists
Tracks and monitors local change requests and issue resolutions
Looks after gaps and needs for improvement and improves services together with local team in agreement with the client if required
Is responsible for local client relationship and local client satisfaction


Captures operational local reports and provides them to the client

Prepares local escalation and shares incident report with the client
Prepares local operational statistics for internal performance tracking based upon input from local operations
Prepares SLA reports and communicate to Global Service Delivery Manager for Global accounts or to the client for Local accounts




Ensures proper delivery of local change requests

Assists with change request approval process
Monitors delivery of change requests, keeps client informed on progress


Releases Payroll Calendar to client and seeks validation






Works with global service delivery manager and payroll manager to represent operations towards the client and ensures operations delivery according to the contract

Knows the contract (SoS, SLA, Governance)
Knows local agreements and arrangements
Knows SAS 70 and (local) compliance agreements.
Works with global operations to ensure compliance of the contract with standards


Operational Excellence responsibility:

Ensures the compliance and respect with all the guidelines, rules, best practices, use of templates and tools that are defined as the NgA Standard way of working



Financial Operations:

Works on operational cost, budget management & control

External approval of Change Requests
Monthly invoicing follow-up (recurring services, CRs, DSCs, etc) and liaising with accounting department


Competencies:

Good communicator and strong presentation skills

Well organized and planned, keeps good client records

Politically skilled - builds relationships with the client and the local teams

Gathering information - looks at existing issues and links with local teams and account managers to find adequate solutions

Excellent interpersonal skills, open minded and out of the box thinker

People management

Knowledge of contract

Flexible to meet client's needs within the contract and Operations Framework

NorthgateArinso安瑞雅信息技术服务（大连）有限公司及上海分公司，自2010年7月建立运营至今，主要为大中华区、日本及韩国客户提供一站式的人事外包服务，其中包括员工管理，薪酬，福利，招聘，培训以及人才管理等。同时，也为亚太区提供内部人事系统技术支持服务。

我们是全球领先的人力资源软件及服务供应商，为各种规模的企业，包括全球财富500强单位，提供创新的人力资源商业解决方案。通过战略管理咨询、外包服务、系统整合以及软件方案，我们的10000名员工致力于为客户提供卓越人力资源服务。

NorthgateArinso是全球五大人力资源服务供应商之一，在五大洲35个国家设有分公司。在亚太区，我们有8个分公司，3个全球服务中心和1个数据处理中心，分别在中国、中国香港、菲律宾、马来西亚、新加坡、澳大利亚、新西兰、印度和泰国。