大连招聘

What will you be doing?

As a Customer Success Representative, your job is to assist in driving software adoption and recurring revenue with our current customers. You'll identify customers'current and future IT challenges, and you will ensure the products and support services they purchased meet those needs. If you're passionate about a career in customer service, then we want to hear from you!

Your responsibilities will include:

· Assisting in driving software adoption and customer satisfaction

· Finding new sales opportunities with existing customers

· Communicating new product and company updates to existing clients

· Recording accurate customer data into our CRM system

· Collaborating with teams in different territories and offices

· Initiating and answering inbound and/or outbound sales calls directly from/to existing customers

· Responding to customer questions regarding our products and solutions

OK, I'm interested... is this the job for me?

To be successful in this role, you need to be a self-motivated, out-of-the-box thinker with the ability to understand what a customer needs and articulate how AvePoint can help. You are also a team player who thrives on working collaboratively with both internal and external teams.

Other qualities that you’ll need to be a fit for this role include:

· Bachelor’s degree

· Prior customer service experience

· Excellent communication and listening skills

· A positive and outgoing attitude

· Plenty of initiative and diligence

· Strong problem solving skills

· Impeccable organizational and time management skills

· The ability to think on your feet

· A hunger to learn

· An ability to understand technical concepts and convey them to customers

美国径点科技（AvePoint, Inc.）成立于2001年，是一家拥有独立知识产权的国际化软件公司。公司总部位于纽约曼哈顿隔岸Jersey City，并在美国硅谷、华盛顿、芝加哥、英国伦敦、德国慕尼黑、日本东京、澳大利亚墨尔本、新加坡、南非约翰内斯堡、中国北京、长春和大连等地设有分公司。公司主要为微软SharePoint平台及SQL Server数据库等提供企业级数据备份、还原、归档、迁移、数据管理、灾难性还原等高质量解决方案及技术服务。径点科技具有世界领先的技术，在全球拥有数千家企业级客户，其中包括绝大多数世界财富500强的企业。并与Microsoft, IBM, NetApp, EMC等国际知名公司成为金牌合作伙伴或者建立了OEM合作关系。
AvePoint于2005年年底开始在中国设立研发中心。5年来，AvePoint在中国已有长春、大连和北京三家分公司。公司规模迅速壮大，中国区的员工人数也快速发展到目前的600余人，其中硕士研究生以上学历员工占10%，本科学历员工占89%。
自2008年以来，公司不断选派工作业绩优秀的中国员工到美国总部参加培训和工作，并实行三个月的轮换制，以促使更多的员工能有亲赴国外工作的机会，这一模式已获得了巨大的成功。目前随着公司快速的发展，越来越多的中国区优秀员工被源源不断地派往其他多个海外分公司工作，尤其在美国、英国、日本、澳大利亚、德国、新加坡等地的分公司都常年驻有中国区的员工在现场进行技术支持。
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