大连招聘

职位描述：
JOB SUMMARY

The Learning Consultant Manager will manage the LC teams of China, Korea and APAC. S/he will ensure that learners enjoy their learning experience with goFLUENT. The main responsibility is to manage our LC team members who assist learners in Asia but s/he will also assist Account Managers and the Sales Teams to ensure client retention.

JOB ROLES AND RESPONSIBILITY

Main Responsibilities (Key Result Areas):
? Working on tasks or processes assigned by the LC Regional Manager and the Country Manager
? Recruitment and training of the LC team members
? Organization of meeting with the team (team meeting and individualy meeting)
? Control of the behaviour of the commitments quality and quantity (productivity)
? Management of the data analysis(qualitative and quantitative results)
? Creation of weekly, monthly, and annual reportings in order to identify and implement strategies, in order to improve the quality of our service, the productivity and profitability
? Management and capitalization of the requests emanating of the others departments (SAM, Sales, Account Managers, Operations,Products)
? Management of some translations
? Assisting learners who need help through calls or emails as prescribed by the documented processes and/or with the supervisor’s guidance.
? Providing assistance to Account Managers and Sales Team
? Being professional in handling clients

Other responsibilities:
? Attending meetings if necessary
? Other tasks assigned by the LC Regional Manager and the Country Manager

JOB REQUIREMENTS
? Must possess at least a Bachelor's/College Degree in any field;
? 5+ years working experience is a must and 2+ years manager experience is preferable
? Must be proficient in MS Office, Google Docs and Open Office;
? Must be Internet savvy;
? Must have excellent English communication skills (verbal and written);
? Must be responsible, disciplined, and highly organized;
? Must be able to handle stress well and work efficiently under pressure;
? Must be patient and client-centered;
? Must have the ability to type fast;
? Has good customer service skills;
? Ability to multi-task is a plus;
? Full-Time position 举报 分享

goFLUENT offers distance business English training solutions combining eLearning and live trainers. goFLUENT is assisting, every year, over 60,000 business executives in more than 5,000 international corporations in making their company more efficient and profitable when doing business globally and managing intercultural situations.

goFLUENT has offices in 10 countries throughout North America, Europe and Asia with 560 employees。