东莞 [切换城市] 东莞招聘东莞IT-品管、技术支持及其它招聘东莞技术支持/维护经理招聘

IT Specialist

Beats Electronics Technology Consultancy(Shen zhen)Limited

  • 公司规模:50-150人
  • 公司性质:外资(欧美)
  • 公司行业:电子技术/半导体/集成电路

职位信息

  • 发布日期:2013-09-03
  • 工作地点:东莞
  • 招聘人数:若干
  • 职位类别:Helpdesk 技术支持  技术支持/维护经理

职位描述

POSITION PURPOSE: (Brief overview of the main function of the role)

This role is responsible for the day-to-day maintenance of the Beats by Dr. Dre infrastructure. This includes: helpdesk operations, LAN/WAN network(s), servers, desktops, monitors, printers, and other related hardware and software across the globe. To be functionally responsible for the maintenance and improvement of the infrastructure to guarantee the availability of all our IT related services for the employees of Beats by Dr. Dre.


KEY ROLE RELATIONSHIPS:

ACCOUNTABLE TO (Reports to) ACCOUNTABLE FOR (Manages)
? Infrastructure Manager




KEY EXTERNAL RELATIONSHIPS KEY INTERNAL RELATIONSHIPS
? Vendors ? Global Head of IT
? Contractors ? Infrastructure Manager
? Service Providers ? Infrastructure Engineers
? Helpdesk Specialist
? IT Administrative Assistant









ACCOUNTABILITIES:

KEY RESULT AREA DESCRIPTIONS (Major functions of the role)

On an ongoing basis fulfill Infrastructure Technician’s role for the Beats by Dr. Dre infrastructure and helpdesk. This includes:

? Configure and deploy infrastructure hardware; desktops, laptops, printers
? Manage Standard Operating Environment (SOE), including Apple and Microsoft products
? Assist Helpdesk Specialist via Level 2 support and work on helpdesk to provide extra coverage and better customer service
? Write working documents for ServiceDesk Solutions Center to be used by employees and Helpdesk Specialist
? Report on project timelines, including issues, issue resolution, concerns, budget impact, etc
? Monitor server performance and maintenance, including hardware failures, upgrades, recommendations
? Monitor nightly backups and rotations
? Maintain a clean working environment in all IT work areas

KEY RESULT AREA MEASUREMENTS (Where provided)

? Employee Feedback
? ServiceDesk case resolution times
? Timely completion of projects, within budget
? Network and server availability
? Written procedures for advanced Service Desk requests for Service Desk personnel
? Compliance to all company policy, specifically managing IT infrastructure procedures and expenditure control

KNOWLEDGE & SKILLS (Required for Key Results Area’s)

? Computer Science degree
? Three to five years experience
? Well developed verbal and written communication skills
? Well developed networking and Windows server skills
? Mentoring and training skills
? Negotiation skills
? Conflict resolution skills



PROFESSIONAL/TECHNICAL QUALIFICATIONS REQUIRED
(List of all required degrees, certificates, licenses, and required work experience)

? Computer Science degree
? Three to five years experience

公司介绍

Established in 2008 as the brainchild of legendary artist and producer Dr. Dre and Chairman of Interscope Geffen A&M Records Jimmy Iovine, Beats Electronics is the parent company of the Beats by Dr. Dre line of high-quality headphones, Beats Audio HD-sound systems, and the MOG digital music service. The company’s mission is to build quality music experiences for all elements of the digital music ecosystem—including headphones, devices and services—so that fans can hear music the way artists intended it to sound in the studio. This includes partnerships with computer manufacturer HP, automotive manufacturer Chrysler Group and mobile phone manufacturer HTC Mobile.

Led by CEO Jimmy Iovine and President & COO Luke Wood, Beats Electronics is based in Santa Monica, CA. For more information, please visit http://beatsbydre.com.

We have company setup in Honkong, Shenzhen, Shanghai and Japan in APAC. Beats Shenzhen was setup in year 2013.

We offer attractive compensation packages and challenging role. Please send your English and Chinese resume to below email address.

Beats Shenzhen
地点: 广东省深圳市福田区福华路大中华国际交易广场东座1603室
邮箱:APACstaffing@beatsbydre.com
网站: www.beatsbydre.com

联系方式

  • Email:APACstaffing@beatsbydre.com