(Vacancy: 1; Location: Dongguan) Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Retail Banking and Wealth Management
Retail Banking and Wealth Management leverages HSBC's global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.
We are currently seeking an ambitious individual to join this team in this role, working together with colleagues to define, manage and achieve divisional business targets.
In this role, you will:
- To identify potential high value customers with large deposits for referral to Personal Relationship Officer (PRO).
- To deliver high standard of professional service to ensure customer satisfaction, establish good
relationship with existing and walk-in customers, evaluate customers' needs & cross-sell appropriate products.
- To maintain service enhancement in ensuring the professional environment of the bank hall
and handling difficult situations to customers' satisfaction.
- To complete the data entry, and the processing of documents on new business intakes received during branch
opening hours.
- To answer customers' enquiries and introduce relevant local rules and regulations.
- To collect market intelligence & report customer feedback, usage, receptiveness, etc.
To be successful in the role, you should meet the following requirements:
- BA degree or above
- Accountability and reliability with good communication skills
- Good understanding of Retail Banking and Wealth Management (RBWM) products and service
- Good sense of customer service as well as responsibility
- Be familiar with the Bank's various products and services
- Proficiency in both spoken and written English as well as Chinese
You’ll achieve more when you join HSBC.
http://www.hsbc.com.cn/1/2/careers-cn
HSBC takes pride in a diverse and inclusive working environment that sees our people benefit from mentoring, flexible working and the support of Employee Resource Network Groups. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Bank (China) Company Limited | 