Sr. Customer Quality Engineer（高级客户质量工程师）
常州市骏马车辆配件厂
- 公司规模：500-1000人
- 公司性质：民营公司
- 公司行业：汽车及零配件
职位信息
- 发布日期：2012-08-22
- 工作地点：常州
- 招聘人数：3
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语熟练
韩语/朝鲜语熟练 - 职位类别：质量管理/测试工程师(QA/QC工程师)
职位描述
职位描述:
WHO WE ARE & WHAT WE DO
Sensata Technologies is the world's leading supplier of sensors and controls across a broad range of markets and applications. Sensata manufactures innovative engineered sensors and electrical protection devices for the automotive, HVAC, aerospace and industrial marketplaces. We focus on new product development for high growth segments within these market spaces. Our sensing and protection solutions improve safety and efficiency for millions of people every day. Sensata has over 10,000 employees world-wide, with three facilities in China.
ENGINEERING LABS ESTABLISHED IN CHANGZHOU: WIN IN CHINA!
We are setting up the Design Centers of sensor products and electrical protection products in Sensata Technologies Changzhou plant to be closer to the customers of China and closer to our manufacturing in order to help with quality of products and speed of delivery to the customers. As part of capable R&D centers in China, we are able to provide prompt and best support for China market. We are looking for talented engineers and technicians who can develop world-class products to meet the needs of our customers.
POSITION SUMMARY
This position will be mainly responsible for sensor products to deal with China customer quality issues, support NPD and CM project as QA, and deal with other customer requirement which was related to quality. Work individually, have good sense and judgment to deal with customer quality issues. Coordinating with make site to complete 8D report and response to customer. Working with global make site team to complete the PPAP in NPD and CM project. Strong communication skill is needed and excellent experience in failure analysis and process quality control is preferred.
RESPONSIBILITY
1) Creates a customer satisfaction plan and strategy.
2) Responses for customer issues and quality improvement.
3) Prepares FA (Failure Analysis) report for customer returns.
4) Coordinates team to ensure on time delivery of FA report to customer.
5) Coordinates with Make site to complete 8D report (MAKE team does 8D report).
6) Uses Track Wise system to manage customer returns.
7) PPAP review in NPD and CM project (MAKE site takes lead on PPAP preparation).
8) Interfaces with customer for customer portal management, 8D, PPAP, APQP information.
9) Manages customer specific requirements and summarizes them for MAKE.
10) Warranty (field) performance analysis and trending.
11) Customer scorecard tracking.
12) Leads and participates in PQST meetings.
13) Takes the lead ship for customer audit.
QUALIFICATION
1) B.S. Degree or above.
2) At least 5 Years of related working experience.
3) Excellent experience in process quality control.
4) Expertise in 8D, PPAP, APQP and QC tools preferred.
5) Working knowledge of global quality systems (ISO9001, TS16949, and VDA etc).
6) Good judgment, logical thinking and communication skill.
7) Ability to lead a team during a critical customer issue.
8) Skill for Microsoft office software.
9) Automotive experience preferred.
10) Global working experience preferred.
11) 6 Sigma Green Belt preferred.
12) Ability to travel flexibly (domestic & international).
13) Good English and Korean language ability in reading, writing and speaking.
If you are interested in applying, please submit your CV to jobs.china@sensata.com.
WHO WE ARE & WHAT WE DO
Sensata Technologies is the world's leading supplier of sensors and controls across a broad range of markets and applications. Sensata manufactures innovative engineered sensors and electrical protection devices for the automotive, HVAC, aerospace and industrial marketplaces. We focus on new product development for high growth segments within these market spaces. Our sensing and protection solutions improve safety and efficiency for millions of people every day. Sensata has over 10,000 employees world-wide, with three facilities in China.
ENGINEERING LABS ESTABLISHED IN CHANGZHOU: WIN IN CHINA!
We are setting up the Design Centers of sensor products and electrical protection products in Sensata Technologies Changzhou plant to be closer to the customers of China and closer to our manufacturing in order to help with quality of products and speed of delivery to the customers. As part of capable R&D centers in China, we are able to provide prompt and best support for China market. We are looking for talented engineers and technicians who can develop world-class products to meet the needs of our customers.
POSITION SUMMARY
This position will be mainly responsible for sensor products to deal with China customer quality issues, support NPD and CM project as QA, and deal with other customer requirement which was related to quality. Work individually, have good sense and judgment to deal with customer quality issues. Coordinating with make site to complete 8D report and response to customer. Working with global make site team to complete the PPAP in NPD and CM project. Strong communication skill is needed and excellent experience in failure analysis and process quality control is preferred.
RESPONSIBILITY
1) Creates a customer satisfaction plan and strategy.
2) Responses for customer issues and quality improvement.
3) Prepares FA (Failure Analysis) report for customer returns.
4) Coordinates team to ensure on time delivery of FA report to customer.
5) Coordinates with Make site to complete 8D report (MAKE team does 8D report).
6) Uses Track Wise system to manage customer returns.
7) PPAP review in NPD and CM project (MAKE site takes lead on PPAP preparation).
8) Interfaces with customer for customer portal management, 8D, PPAP, APQP information.
9) Manages customer specific requirements and summarizes them for MAKE.
10) Warranty (field) performance analysis and trending.
11) Customer scorecard tracking.
12) Leads and participates in PQST meetings.
13) Takes the lead ship for customer audit.
QUALIFICATION
1) B.S. Degree or above.
2) At least 5 Years of related working experience.
3) Excellent experience in process quality control.
4) Expertise in 8D, PPAP, APQP and QC tools preferred.
5) Working knowledge of global quality systems (ISO9001, TS16949, and VDA etc).
6) Good judgment, logical thinking and communication skill.
7) Ability to lead a team during a critical customer issue.
8) Skill for Microsoft office software.
9) Automotive experience preferred.
10) Global working experience preferred.
11) 6 Sigma Green Belt preferred.
12) Ability to travel flexibly (domestic & international).
13) Good English and Korean language ability in reading, writing and speaking.
If you are interested in applying, please submit your CV to jobs.china@sensata.com.
公司介绍
公司成立于1998年，经过多年努力，产品国内领先