Customer Service Engineer 客户服务工程师
派克汉尼汾流体传动产品(上海)有限公司(Parker Hannifin)
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:机械/设备/重工
职位信息
- 发布日期:2015-01-30
- 工作地点:上海-浦东新区
- 招聘人数:1
- 工作经验:三年以上
- 学历要求:本科
- 语言要求:英语良好
- 职位类别:客服专员/助理(非技术)
职位描述
Job Responsibility:
* Answer customer`s enquiries on product (referring catalogues), pricing, delivery status and other business related points
* Technical support based on catalogue
* Quote properly against product group pricing book and pricing rule ; Help sales to apply special price if needed
*Contact division for non-standard parts quotation
* Initiate sales contract according to customer demand and Parker`s quotation, or confirm customer`s PO properly
* Support distributors on eTOPS business with on-time proper order acknowledgement, including new item creation pricing control, lead time confirm
* Provide proper customer profile for new customer
* Provide properly and timely sales order entry
* Coordinate related work with planning, division, in & ex, warehouse for on-time delivery
* Review open SO timely for payment pushing, and arrange on-time delivery against credit/payment status and special approval.
* Responsible for proper filing on quotations, sales contracts
* Help with proper order revision in system (stock code clarification, amount etc.)
* Provide promise date report of open sales orders to major distributors weekly
* Prepare monthly report or other reports requested
* Handle customers claims properly, including collect and record claims in claim system properly, and answer claims within 24 hrs by internal check, re-arrange replacement, follow-up goods return or etc.
* Conduct customer visits for better mutual understanding and cooperation
* Order fulfillment /follow-up after contract signed.
Qualifications:
* College degree, major in business, economic, administration etc. .Engineering background will be a plus.
* Possess customer service concept, good communication skill, well-organized, careful, sense of responsibility, urgency and ownership
* Possess product knowledge
* Proficient in English and computer literate
* More than 3 years working experience, minimum 1 year on sales support or customer service.
* Answer customer`s enquiries on product (referring catalogues), pricing, delivery status and other business related points
* Technical support based on catalogue
* Quote properly against product group pricing book and pricing rule ; Help sales to apply special price if needed
*Contact division for non-standard parts quotation
* Initiate sales contract according to customer demand and Parker`s quotation, or confirm customer`s PO properly
* Support distributors on eTOPS business with on-time proper order acknowledgement, including new item creation pricing control, lead time confirm
* Provide proper customer profile for new customer
* Provide properly and timely sales order entry
* Coordinate related work with planning, division, in & ex, warehouse for on-time delivery
* Review open SO timely for payment pushing, and arrange on-time delivery against credit/payment status and special approval.
* Responsible for proper filing on quotations, sales contracts
* Help with proper order revision in system (stock code clarification, amount etc.)
* Provide promise date report of open sales orders to major distributors weekly
* Prepare monthly report or other reports requested
* Handle customers claims properly, including collect and record claims in claim system properly, and answer claims within 24 hrs by internal check, re-arrange replacement, follow-up goods return or etc.
* Conduct customer visits for better mutual understanding and cooperation
* Order fulfillment /follow-up after contract signed.
Qualifications:
* College degree, major in business, economic, administration etc. .Engineering background will be a plus.
* Possess customer service concept, good communication skill, well-organized, careful, sense of responsibility, urgency and ownership
* Possess product knowledge
* Proficient in English and computer literate
* More than 3 years working experience, minimum 1 year on sales support or customer service.
公司介绍
派克汉尼汾公司是全球一流的运动控制制造公司,致力于提供一流的产品及用户服务。作为纽约证券交易所500强公司之一(纽约证交所交易代码:PH),我们的元件和系统超过1400余条生产线,在运动控制方面分布于1000多个工业和航空领域。派克汉尼汾公司是唯一一家为客户提供液压、气动和机电一体化运动控制方案的制造商。公司在其领域内拥有最大的销售网络,有超过7500个销售商在为世界各地400,000个客户提供服务。派克汉尼汾进入中国已有二十多年的历史,1990年派克汉尼汾公司在中国建立了第一个销售办事处。现共有六个销售办事处和一个服务中心,分别位于上海、北京、广州、成都、大连、香港和长沙。于1994年在香港成立了亚太地区总部。于2000年在金桥成立了独资工厂,同时为中国区的总部,即:派克汉尼汾管理(上海)有限公司,负责整个派克汉尼汾在中国的管理。派克汉尼汾流体传动产品(上海)有限公司,作为中国销售公司从事和发展派克中国的业务活动。
就职于Parker并不仅仅是工作。作为尖端科技产品和系统的制造商和设计商,Parker要依靠着公司雇员的支持、创新和多元化,始终无所畏惧地接受严峻挑战。我们为志向远大的高素质人群-经验丰富的专业人士以及应届毕业生-提供合适的职位和职业发展机会。
就职于Parker并不仅仅是工作。作为尖端科技产品和系统的制造商和设计商,Parker要依靠着公司雇员的支持、创新和多元化,始终无所畏惧地接受严峻挑战。我们为志向远大的高素质人群-经验丰富的专业人士以及应届毕业生-提供合适的职位和职业发展机会。
联系方式
- 公司地址:浦东金桥出口加工区云桥路280号 (邮编:201206)
- 电话:13917663947