重庆招聘

Job Objectives:
This position reports to Customer Service Supervisor. The major role is to ensure sales orders are processed smoothly and correctly; provide timely feedback to internal/external customers’ inquires and requirements.

Job Responsibilities:
- To work closely with sales and customers to have sales orders processed timely and correctly.
- To fulfil customer orders and requirements, work with plant and logistics to have timely producing and delivery.
- To execute company’s customer service standards, order processing procedure, and support the implementation of SAP .
- Communicate well with sales team, plant, logistics and finance team, work closely with them to solve disputes if necessary.
- Communicate well with customers; manage well customers’ requirements and needs, provide timely and efficient feedback to customers.
- Can help other CSRs resolve simple front end issues and reply questions on procedures
- To assist supervisor to evaluate and improve customer service performance


Job Requirements:
- A university degree or above
- Above 2 years working experience in customer service is preferred.
- Excellent communication skill
- Good English verbal and written ability
- With a pleasant personality, good interpersonal skills and able to work as part of a team
- Able to work under pressure to deliver tasks on time
- A capable user of PC office applications.
- Knowledge of SAP will be as advantage.

Ashland Global Holdings Inc. (NYSE: ASH) is a premier global specialty chemicals company serving customers in a wide range of consumer and industrial markets, including adhesives, architectural coatings, automotive, construction, energy, food and beverage, personal care and pharmaceutical. At Ashland, we are nearly 7,000 passionate, tenacious solvers – from renowned scientists and research chemists to talented engineers and plant operators – who thrive on developing practical, innovative and elegant solutions to complex problems for customers in more than 100 countries. Visit ashland.com to learn more.

经过多次成功转型，全新的亚什兰全球控股公司（纽约证交所：ASH）是全球提供消费特种化学品和工业特种化学品的领军企业，所服务的行业包括个人护理、医药、食品和饮料、建筑涂料、胶粘剂、汽车、建筑施工和能源等领域。亚什兰拥有近七千名激情满怀、坚韧不拔、善于解决问题的知名科学家、化学家以及才能卓著的工程师和工厂操作员，我们在一百多个国家用切实可行、创新优质的方案解决客户难题。 若想了解更多信息，请访问ashlandchina.com。