重庆招聘

1 Main Responsibilities
· Responsible for solution implementation based on the defined solution according to the agreement between customer and Ericsson.
· Responsible for providing the contracted customer support service according to agreed service level agreement, Ericsson policy and processes.
· Responsible for service security and quality control by following up customer and Ericsson processes.
· Responsible for own competence development and actively contribute to others’ competence development.
· Actively follow up relevant process to perform configuration management activities.
· Actively support presale activity on demand.
· Actively identify add on sales opportunity according to SOG process.
· Actively follow up KSO program to share experience

2 Main Activities
· Support presales activities, including pre-studies and support to SA.
· Configure an upgrade of existing network or a new network build according to defined solution.
· Perform integration test and cutover activities by following applicable processes and defined specifications.
· Analyze the customers’ existing Networks/ systems needs and requirements, in co-operation with the solution architect.
· Propose an implementation solution for the customers in co-operation with the solution architect.
· Secure that the delivered solution is properly implemented and works in accordance with the customers agreed requirements
· Document the implemented solution, and support the customer with the needed competence development to be able to use the solutions.
· Handle customer support request according to Ericsson process and defined service level agreement.
· Handle emergency customer support request to secure live system and service.
· Coach other colleagues to build up relevant competence.
· Carrying out other duties as may be assigned by the Manager of SI Delivery/Support.
3 Qualifications and Key Competences
· Bachelor degree or above, major in electronic engineering, computer science, telecom/datacom engineering or a relevant area;
· Min. 3 years system integration or support experience in telecom value added service, or BSS service, or OSS service;
· Rich experience in Linux/Unix operation and management;
· Rich experience in Oracle/Mysql DB operation and management;
· Familiar with IP network, and good experience in network device integration, including switch, firewall, router, load balance switch;
· Familiar with High Available(HA) architecture in telecom solution;
· Basic knowledge on GSM/GPRS;
· Strong analytical and problem solving skills;
· Self-motivated, Strong learning competence and communication skills;
· Good in writing and speaking English;

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