重庆招聘

Main Job Tasks and Responsibilities

· Provide 1st level IT support (Single Point of Contact) including desktop related technical assistance via telephone, emails etc.

· Diagnose and advise user on appropriate action to resolve technical hardware and software issues

· Perform remote technical trouble shooting and provide First Contact Resolution where possible

· Document all reported incidents and service request via ticketing system.

· Redirect request to appropriate support team when necessary

· Identify and escalate situations requiring urgent attention

· Track and document work log/resolutions for the tickets

· Ensure tickets are responded and resolved within the SLA

Education and Experience

· Diploma in Computer studies or equivalent

· Good Knowledge of MS Office, Win 7, VPN, Lotus Notes, IE, network connectivity, shared folder, MS Outlook, Citrix Receiver, McAfee, Webex

· With 2-3 years of solid working experience in level 1 help desk support

· Knowledge of ticket tracking applications

· Knowledge and experience in customer service and troubleshooting incidents

· Good telephone manner and have good communication skills

· Good command of spoken and written English

· Multilingual capability in Japanese or Korean is an advantage

广州市高峰科技有限公司是香港高峰科技公司在大陆的全资公司，从2000年成立至今已有17年的历史。近年来，公司一直在设计、孵化几个对中国经济发展和产业升级转型至关重要的“行业云平台”项目。当中包括：云3D打印.com、云陶瓷.com、云旧轮胎.com等。同时公司也经营进口不锈钢板材、镍合金板材、陶瓷等传统贸易。我们诚邀愿意与公司一起发展的优秀人才加入！