重庆招聘

岗位职责/Job Responsibilities

Develops and manages assigned curriculum from development to end user assessment utilizing a variety of media for call center advisors.

Interfaces with external consultants, suppliers and Shanghai OnStar staff to obtain and leverage resources for the design and delivery of programs that support production goals and objectives.

Interfaces with business process leaders to ensure that curriculum supports customer satisfaction goals and business initiatives.

Conducts needs analysis with business process leaders to determine if an issue does or does not require training

Conducts task analysis through call center advisor observation to assure training initiatives and methodologies support production and positively impact early advisor performance.

Revises training materials based on assessment results and changes in policy or procedures.

Incorporates feedback from trainers, advisor performance, and surveys into curriculum.

Conducts periodic classroom audits of training curriculum effectiveness.

Delivers training to trainers and to advisors.

Provides training support and consultation to training teams.

Acts as Subject Matter Expert for training initiatives.

Monitors advisor performance through call monitoring and advisor performance.

技能要求 BASIC REQUIRED
Strong desire to work in a dynamic, start-up business
Ability to deal with ambiguity and deliver on business objectives
Training or curriculum development experience
Strong verbal and written communication skills
Excellent presentation skills
Excellent organizational skills
Ability to effectively interact with employees at all levels of the organization
Expert PC skills (Excel, Word, PowerPoint etc.)
Recent successful training and development experience in a major inbound/outbound call center
Creative thinker
Strong problem solving abilities
Call center experience

知识与经验 KNOWLEDGE AND EXPERIENCE
教育程度 General Education
学历	本科或本科以上学历	专业
Level of degree	Bachelor Degree or above	Major	Human Resource Management
工作经验 Employment experience Minimum 3- 5 years writing and facilitating adult learning curriculums

上海安吉星信息服务有限公司（"安吉星"）是通用汽车、上汽集团和上汽通用汽车于2009年10月28日正式新建立的合资公司总投资额超过3亿元人民币，并于2009年底为上汽通用汽车在中国生产、销售的旗下各主力车型提供汽车安全信息服务。作为通用汽车和上汽集团各自的全资子公司，OnStar和上海汽车工业销售有限公司分别持有安吉星40%的股权，而双方在华合资企业上汽通用汽车公司持有安吉星的20%股权。

安吉星是通用汽车与上汽集团之间的第八家合资企业，也是北美市场之外的首家OnStar信息服务业务机构。OnStar是通用汽车最成功的品牌之一，在2008年底北美上市的95%通用汽车产品都安装了该系统。OnStar系统将通过应用全球卫星定位系统（GPS）和无线通信技术来为中国的消费者提供广泛的汽车安全信息服务，包括碰撞自动求助、路边救援协助、全音控免提电话、实时按需检测、全程音控领航、被盗车辆定位、手机应用等十多项。母公司之一的OnStar公司是通用汽车的全资子公司，也是美国处于领先地位的车载信息服务提供商。如今，在北美使用OnStar服务的用户已经超过700万。

安吉星的成立也是上汽通用汽车继创新推出服务品牌和产品、诚新二手车业务、金融贷款服务之后，在汽车服务领域方面的又一拓展。