重庆招聘

职责：
前台
1. 电话接听：包括用户的投诉和咨询，为客户查询货物的发货和订货情况。
2. 接待来访用户
*维修用户，解决助听器使用过程中的小问题，销售助听器电池、配件。
*残联成人听力康复项目的用户上门验配或回访。
3. 货物收发：每天收包裹及发包裹，并记收发货日志。
客户服务
1. 负责维修、定制、耳模的系统录入及发货。进行发票开具。
2. 负责催收货款。
3. 每月进行库存盘店。
其他： 费用的报销。
要求：
1. 大专及以上学历；3年以上客服工作经验，产品销售客服工作经验优先；
2. 了解熟悉ERP系统操作者优先；
3. 有较强的客户服务意识；
4. 有优秀的团队合作能力，有良好的沟通技能；
5. 对人耐心、热情，有亲和力，高度的工作热情；
6. 良好的英语听说写能力；普通话及上海话流利，熟练使用计算机及Office软件。



Responsibilities:
Reception:
1. Answer the telephone: including customer complain and consult, provide the order delivery information ;
2. Receive the visiting customer:
3. Receive and deliver the cargo, keep the daily record;
Customer Service:
1. In charge of Data input of the maintenance, customization, ear molds entry system, order delivery, and the invoice;
2. Check the bill with customer;
3. Make the inventory monthly;
Others: in charge of reimbursement .

Requirements：
1. College degree, more than 3 years experience in customer service，sales related customer is a plus;
2. ERP experience is preferred;
3. Strong sense of customer service;
4. Excellent communication skill, and team work spirit;
5. With patient, enthusiasm and friendly;
6. Skilled at English and MS Office, fluent in both mandarin and Shanghai dialect.

Resound is part of the GN Group, which is a global leader in intelligent audio solutions that let you hear more, do more and be more than you ever thought possible. GN’s solutions are marketed by the brands ReSound, Beltone, Interton, Jabra and BlueParrott in 100 counties. Our ambitious 150-year journey has taken us from telegraph cables to radio waves and intelligent audio engineering. To celebrate our anniversary, we look to our unique competence within medical, professional and consumer audio solutions to help us continue to transform lives through the power of sound.

ReSound hearing aids are exclusively available through hearing care professionals, who adjust them to each individual’s specific hearing loss. With research teams in USA and Holland, we are headquartered in Denmark. ReSound is part of the GN Group, pioneering great sound from world leading ReSound hearing aids to Jabra office headsets and sports headphones. Founded in 1869, building on a strong legacy of innovative audio and communications solutions, and listed on NSDAQ OMX Copenhagen, GN makes life sound better.
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