重庆招聘

Job Purpose:

The Assistant Store Manager, Experience is responsible for the quality of the customer experience in the store and work closely to support the Store Manager in all store performance areas – Store Financial Performance, People Management & Engagement, Customer Experience and Operational Excellence. They ensure that the respective location achieves its financial targets. Create an experience that allows customers to continuously conquer the outdoors and lead customer experience through brand ambassador education in product and brand story telling. Adaptable to factors such as; seasonality, increase/decrease to foot traffic, product availability and line management that may affect the quality of customer experience and drive store’s customer relationship management through clienteling and after sale customer engagement. Finally, lead and mentor their direct reports to ensure excellence in all areas and they maintain Canada Goose’s expectations of quality and authenticity.

Key Responsibilities:

Store Financial Performance:

· Achieve or exceed sales targets

Customer Experience:

· Ensure an outstanding customer experience

· Drive our Net Promoter Score (NPS) and other selling and service metrics such as; conversion, average dollar per transaction, average unit retail

· Analyze and drive customer relationship management measured by capture rate and repeat purchase

· Elevate customer experience and drive respective location’s Units per Transaction (UPT) by actively introducing new, underperforming and strategic categories

· Resolve customer issue trends by investigating opportunities, developing solutions, preparing reports and coaching staff on managing similar challenges in the future

· Demonstrate Canada Goose core values: entrepreneurship and innovation by proactively elevating and enhancing the experience through in store events, personal appointments and introduction our emerging categories

· Leveraging in store elements to provide a memorable experience

People Management & Engagement:

· Training to ensure Brand ambassadors have the proper understanding of product and brand history

· Motivate and inspire the Brand Ambassadors to create brand loyalty and inspire a positive store environment

· Coach and mentor direct reports to improve performance and develop future leaders; identify external talent for Canada Goose’s retail business

· Ensure an outstanding employee experience and drive Employee Engagement

Operational Excellence:

· Payroll and schedule management to maximize brand ambassador productivity and enhance customer experience measured by Sales per hour (SPH)

· Performs store opening and closing procedures in alignment with company standards

· Regularly review company’s email and other communication tools to ensure applicable messages are shared with Brand Ambassadors and to act on those messages in a timely manner

· Other responsibilities may be added to meet the needs of the business

Experience, Education and Designations:

· 3-5 years retail management Experience

· Experience working with affluent and luxury brands is an asset

· Previous Flagship or high-volume traffic experience is an asset

· Experience in customer relationship management tools

· Payroll and expense management

Knowledge, Skills and Attributes:

· Scheduling and Payroll management

· Solid understanding of retail math and using analytics in a business environment

· Customer experience enthusiastic- driving performance through internal KPI’s

· Analytical driver with keen attention to detail

· Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)

· Strong time management and organizational skills, ability to multi-task in a fast-paced environment

· Solid knowledge and understanding of retail metrics

· Consistently exhibits Canada Goose’s Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial

· Advanced skills in Microsoft Office; specifically, Word and Excel

· Proficiency in another language is an asset

Working Conditions:

· Hours: This position is a critical leader as she/he is responsible for customer and employee experience. This position will be required to be available based on the needs of the business. Weekends are a key part of the business and most weekends will require the Assistant Manager for at least 1 weekend day. In the early days of opening stores, peak and holiday business, nights and weekends will be required regularly.

· Typical workday: The Assistant Manager will be a leader on the selling floor. A typical day will involve reviewing store and brand ambassador, experience performance metrics, while the balance will be spent meeting with the Store Leadership Team and coaching to the KPI’s. Most of this time is spent on the floor and on your feet.

1957年，Canada Goose 加拿大鹅在加拿大多伦多市的一间小仓库里创立，如今已发展成为世界领先的高端功能性服饰品牌之一。加拿大鹅的每个产品系列都基于北极地区的严苛要求，从坚持不懈的创新与毫不妥协的工艺中汲取灵感。从南极科研站和加拿大高纬度北极地区，到纽约、伦敦、米兰、巴黎和东京街头，人们皆以身穿 Canada Goose 加拿大鹅而感到自豪。Canada Goose 加拿大鹅在全球拥有超过 3,200 名员工，凭借“加拿大制造”的承诺成为广受认可的行业翘楚，同时也是 Polar Bears International 北极熊国际协会的长期合作伙伴。
希计（上海）有限公司是加拿大鹅在中国的总部，负责加拿大鹅在中国大陆地区线上线下的零售业务。
敬请访问加拿大鹅官方网站或线上（天猫、京东）旗舰店和小程序精品店了解更多详情。