IT Support Engineer
艾昆纬企业管理咨询（上海）有限公司
- 公司规模：500-1000人
- 公司性质：外资（欧美）
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2020-11-18
- 工作地点：上海-徐汇区
- 招聘人数：1人
- 工作经验：5-7年经验
- 学历要求：本科
- 语言要求：英语良好
- 职位月薪：1-1.5万/月
- 职位类别：网络工程师(IT工程师) 网络管理(Helpdesk)
职位描述
- Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures
- Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction
- Provide training to end-users when indicated
- Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services
- Perform other duties as required
- Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems
- Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates
- Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
- Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
- Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.
- Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.
- Provide training to end-users when indicated.
- Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.
- Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.
- Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
- Perform other duties as required.
- May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.
公司介绍
提供以医药市场数据为基础的的全方位的市场信息和战略咨询服务，主要业务范围为市场信息调查、向医药保健行业的合作伙伴发布调查数据和商业咨询。
联系方式
- 公司地址：地址：span王府井大街138号新东安广场第3座9层