重庆 [切换城市] 重庆招聘

客户服务高级主任

巴斯夫涂料(广东)有限公司

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:石油/化工/矿产/地质

职位信息

  • 发布日期:2017-01-15
  • 工作地点:江门
  • 招聘人数:2人
  • 工作经验:5-7年经验
  • 学历要求:本科
  • 语言要求:英语 熟练
  • 职位月薪:6000-7999/月
  • 职位类别:客服主管  客服专员/助理

职位描述

职位描述:
Objectives of the Position:
To efficiently manage aspects of the order fulfilment process in accordance with BASF’s Quality Manual and Operating Procedures in order to provide high quality service to both internal and external customers
To assist/monitor customs clearance agent and smooth going on import and export shipments.


Main Tasks:
1. Prepare and process sales order
2. Monitor order status and feedback to sales and customers
3. Customer Master data and credit management
4. Exceptional order handling
5. Document handling
6. Handling NCM and customer complain
7. Customer interaction and business rule implementation
8. Business project involvement
9. Monitor the activities of customs clearance agent on the import and export shipments by completing preparation of required documents.
10. Obtain approval of import/export Handbook from Customs through classifying raw material and product into appropriate categories in order to balance transactions and accounts.
11. Better understand Customs policy and regulations to management for the handling import/export in the most cost-effective and economical way.
12. Build a good relationship with Customs officials to optimize company’s operational result and business performance smoothly.
activities.

Qualifications:
? Bachelor degree;
? Learn customer service concept, process. Have customer service experience is prefer
? Learn merchandise business, especially international trading and customer affairs
? Familiar with ERP system,
? Learn microsoft software, especially excel
? Team spirit and can work under pressure
? Good communication with internal and external customers
? Proficiency in both written and spoken English

6. Proficiency in English is a plus.

职能类别: 客服主管 客服专员/助理

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公司介绍

关于巴斯夫
About BASF

在巴斯夫,我们创造化学新作用,追求可持续发展的未来。我们将经济上的成功、社会责任和环境保护相结合。巴斯夫集团全球员工约112,000人,致力于帮助世界各国和各行各业的客户取得更大成功。公司的产品范围可分为五大类:化学品、特性产品、功能性解决方案与解决方案、农业解决方案以及石油与天然气。巴斯夫的股票在法兰克福(BAS)、伦敦(BFA)和苏黎世(AN)证券交易所上市。如欲了解更多信息,请访问www.basf.com.

At BASF, We create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility. The approximately 112,000 employees in the BASF Group work on contributing to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio is organized into five segments: Chemicals, Performance Products, Functional Materials & Solutions, Agricultural Solutions and Oil & Gas. BASF shares are trade on the stock exchanges in Frankfurt (BAS), London (BFA) and Zurich (AN) . Further information at www.basf.com.



巴斯夫:全球领先的涂料供应商
BASF: A major international player in coatings

巴斯夫涂料业务部在全球范围内致力于创新及可持续的汽车原厂漆、汽车修补漆和建筑装饰漆的开发、生产和销售。我们开发领先的功能性解决方案以推动性能、设计和全新作用,以满足全球合作伙伴的需求。巴斯夫在欧洲、北美、南美和亚太地区拥有生产基地,并通过这一网络实现各团队协作,共享专业技术、知识和资源,从而服务于世界各地的客户。正如我们的宗旨“Solutions beyond your imagination - Coating by BASF”。如需了解更多关于涂料的业务部的信息,敬请访问www.basf-coatings.com。

The Coatings division of BASF is a global expert in the development, production and marketing of innovative and sustainable automotive OEM and refinish coatings and decorative paints. We create advanced performance solutions and drive performance, design and new applications to meet our partners’ needs all over the word. BASF shares skills, knowledge and resources of interdisciplinary and global teams for the benefit of customers by operating a collaborative network of sites in Europe, North America, South America and Asia Pacific. Solutions beyond your imagination - Coating by BASF. For more information about the Coatings division of BASF and its products, visit ” www.basf-coatings.com.

联系方式

  • 公司地址:地址:span江海区新乐三路81号