成都招聘

Responsibilities:

? Coordinate, maintain and implement Marketing and CRM IT operations, inline with Service Level Agreements and Operational process framework.
? Alignment and enhancement of operation processes and systems, taking all relevant internal and external factors that could affect both business and IT.
? Coordinate with external IT suppliers to ensure alignment of operation process and quality of deliverables and IT solutions.
? Manage the maturation and long term Marketing/CRM operation support, including training and coaching to users (incl. helpdesk).
? Achievement on Customer Requirements for:
- IT Operations and support.
- Reporting
- High level Targets, SLAs and Business impacts.
? Operation Management for IT delivery incl. Target Setting, Resource Planning & Quality Assurance.
? DBS application operation, review tickets and support cost
? ISIS operation coordination
-ISIS application maintenance includes
-New version installation
- Server re-installation
- ETK/ISTA client support


Qualification:

? Technical Skills: Business analysis, Data / Process modeling, application operation, coaching / cross-training, people management, supplier management, infrastructure.
? Business Knowledge: Detailed knowledge of key business process streams such as: Marketing, CRM, Dealer Management and quality management.
? Process skills: IT systems operation planning, Implementation and enhancement include the following key processes:
- Strong governance to suppliers
- Application operation and help desk processes.
- Adherence and enhancement of all CRM operation processes that ensure co-ordination and control.
? Systems support relevant applications.
? Microsoft Office systems competency.
? Interface design and implementation skills.
? ITPM/ITIL methodology.
? Experience in Marketing and CRM system operation and management, using structured methods.
? Experience in an Auto industry environment and at least two years practical experience with relevant Marketing/CRM IT systems.
? Experience in infrastructure operation includes server and facilities operation.

华晨宝马汽车有限公司成立于2003年5月，是宝马集团和华晨汽车集团控股有限公司共同设立的合资企业。业务涵盖BMW品牌汽车在中国的生产、销售和售后服务。华晨宝马在辽宁省沈阳市配有先进的生产基地，在北京设有分公司，销售和服务网络遍及全国。合资公司现有员工约2万人，本土供应商超400家，连续15年成为沈阳***纳税企业。
华晨宝马沈阳生产基地是宝马全球生产网络中规模***的生产基地。目前，生产BMW 1系运动轿车、BMW 3系（含长轴距及标准轴距）、BMW 5系Li（及插电式混合动力）、BMW X1长轴距（及插电式混合动力）、BMW X2、BMW X3及华晨宝马首款出口全球的世界车型创新纯电动BMW iX3。2020年，华晨宝马大东及铁西两家整车厂共生产了超过60万辆BMW汽车。