General Manager(Shanghai)总经理(上海)
州逸中国 Interstate China
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:酒店/旅游
职位信息
- 发布日期:2014-07-14
- 工作地点:上海-青浦区
- 招聘人数:1
- 工作经验:十年以上
- 学历要求:本科
- 语言要求:英语精通
- 职位月薪:面议
- 职位类别:酒店/宾馆经理
职位描述
? Develops and monitors the performance of financial and operational plans which support the overall objectives of the hotel and operating division; develops the annual budget and business plan, and makes recommendations for capital improvements to enhance the assets of the hotel and ensure brand loyalty
制定并监管支持酒店和运营部门目标的财务及运营计划以及计划的实施情况;制定年度预算、商业计划书;为资产改良提出建议,确保并维护酒店资产和品牌忠诚度
? Oversees the delivery of superior services to all guests ensuring the utmost quality and care is delivered including prompt response to requests and the effective resolution of all complaints to the satisfaction of guests
监督向所有宾客提供优质服务的工作情况,确保最优质的服务,提供最贴心的关怀,包括即使答复客人的要求,有效答复所有投诉,给客人满意的答复
? Ensures that product quality and service standards are met in all areas of the hotel as pertains to physical appearance, maintenance and cleanliness. Establishes and maintains preventative maintenance programs to protect the physical assets of the hotel
确保产品质量和服务水平在酒店各个区域,关于外观、维护以及清洁程度都达到标准;建立并保持防护性检修计划,保护酒店实物资产
? Oversees the development and execution of marketing plans and yield management efforts to maximize revenue generation, RevPAR and occupancy levels. Maximizes room revenues and profits by anticipating and planning for market shifts. Ensures the development of strategic marketing opportunities and tactical sales plans
监督营销计划与收益管理措施的制定与事实,将收益、平均客房收益以及得房率最大化;通过参与并针对市场变化进行规划,将客房收益以及利润最大化;确保创造战略营销计划机会,确保战略销售计划的制定
? Maximizes food and beverage revenues by ensuring optimal use of banquet/outlet space and most cost-effective management of the hotel's food and beverage outlets
通过确保宴会/餐厅空间的合理利用,以及对酒店餐厅的最佳成本效益管理,将餐饮收益最大化
? Works closely with regional operating team in ensures optimum staffing levels relative to volume and productivity levels in all areas of the hotel. Maximizes training initiatives and plans to drive efficiencies and enhance operating and service performance of the hotel
与区域运营团队紧密合作,确保与酒店各个区域生产力水平相关的最佳员工水平;将培训理念和计划最大化,驱动工作效率,提高酒店的运作与服务绩效
? Develops and maintains rapport with key community contacts to ensure a visible presence in the local community. Ensures the handling of community/media related inquiries in the most effective manner, while referring sensitive matters to regional and corporate media/communications offices
建立并维护与主要社区联系人的和谐关系,确保在本地社区日益彰显的形象。通过最有效的方式确保恰当处理与社区/媒体有关的询问,把敏感问题交送到区域和公司媒体/交流办公室
? Provides regular and adhoc information and status reports to regional operating team as requested on the financial and operational performance of the hotel against plan
根据酒店在财务和运营绩效方面的要求,向区域运营团队提供定期和临时信息与状态报告
? Oversees the security function to ensure a safe and secure environment for guests, employees, and hotel assets. Ensures compliance with brand standards
监督安全职能,确保为酒店宾客、员工和酒店资产提供安全可靠的环境;确保符合品牌标准
? Establishes and maintains a proactive human resources function to ensure employee motivation, training and development, pay and benefit administration, and compliance with policies and procedures and local labor regulations. Fosters positive employee/labor relations with employees and local bargaining units (as applies)
建立并维护人力资源主动职能,确保员工的积极主动性、培训和发展、工资福利管理,并且符合政策、流程、程序以及当地劳动法规。与员工以及当地工会(若适用)培养积极的员工/劳动关系
? Fosters the development of a positive work environment for all employees. Mentors all levels of employees through formal and informal meetings, discussions and performance feedback
为所有员工建立积极向上的工作环境;通过正式与非正式会议、讨论以及绩效反馈,对所有等级员工进行指导和培训。
? Works effectively with staff to address cultural and/or work environment issues so as to affect positive employee and guest experiences
能和员工有效共事,解决文化以及/或者工作环境方面的问题,以便对员工以及客人体验产生积极的影响
? Champions the brand at all times and provides brand perspective site tours to perspective guests, developers, owners and IHR personnel
在任何情况下维护品牌;带领潜在客户、开发商、业主以及IHR员工参观设施
? Measures the effectiveness of broad-based marketing plans and yield management efforts to maximize the number of market segments reached, and to diversify the sources of revenues
评估广义营销计划与收益管理的有效性,以最大化细分市场数量,增进收益来源的多元化
制定并监管支持酒店和运营部门目标的财务及运营计划以及计划的实施情况;制定年度预算、商业计划书;为资产改良提出建议,确保并维护酒店资产和品牌忠诚度
? Oversees the delivery of superior services to all guests ensuring the utmost quality and care is delivered including prompt response to requests and the effective resolution of all complaints to the satisfaction of guests
监督向所有宾客提供优质服务的工作情况,确保最优质的服务,提供最贴心的关怀,包括即使答复客人的要求,有效答复所有投诉,给客人满意的答复
? Ensures that product quality and service standards are met in all areas of the hotel as pertains to physical appearance, maintenance and cleanliness. Establishes and maintains preventative maintenance programs to protect the physical assets of the hotel
确保产品质量和服务水平在酒店各个区域,关于外观、维护以及清洁程度都达到标准;建立并保持防护性检修计划,保护酒店实物资产
? Oversees the development and execution of marketing plans and yield management efforts to maximize revenue generation, RevPAR and occupancy levels. Maximizes room revenues and profits by anticipating and planning for market shifts. Ensures the development of strategic marketing opportunities and tactical sales plans
监督营销计划与收益管理措施的制定与事实,将收益、平均客房收益以及得房率最大化;通过参与并针对市场变化进行规划,将客房收益以及利润最大化;确保创造战略营销计划机会,确保战略销售计划的制定
? Maximizes food and beverage revenues by ensuring optimal use of banquet/outlet space and most cost-effective management of the hotel's food and beverage outlets
通过确保宴会/餐厅空间的合理利用,以及对酒店餐厅的最佳成本效益管理,将餐饮收益最大化
? Works closely with regional operating team in ensures optimum staffing levels relative to volume and productivity levels in all areas of the hotel. Maximizes training initiatives and plans to drive efficiencies and enhance operating and service performance of the hotel
与区域运营团队紧密合作,确保与酒店各个区域生产力水平相关的最佳员工水平;将培训理念和计划最大化,驱动工作效率,提高酒店的运作与服务绩效
? Develops and maintains rapport with key community contacts to ensure a visible presence in the local community. Ensures the handling of community/media related inquiries in the most effective manner, while referring sensitive matters to regional and corporate media/communications offices
建立并维护与主要社区联系人的和谐关系,确保在本地社区日益彰显的形象。通过最有效的方式确保恰当处理与社区/媒体有关的询问,把敏感问题交送到区域和公司媒体/交流办公室
? Provides regular and adhoc information and status reports to regional operating team as requested on the financial and operational performance of the hotel against plan
根据酒店在财务和运营绩效方面的要求,向区域运营团队提供定期和临时信息与状态报告
? Oversees the security function to ensure a safe and secure environment for guests, employees, and hotel assets. Ensures compliance with brand standards
监督安全职能,确保为酒店宾客、员工和酒店资产提供安全可靠的环境;确保符合品牌标准
? Establishes and maintains a proactive human resources function to ensure employee motivation, training and development, pay and benefit administration, and compliance with policies and procedures and local labor regulations. Fosters positive employee/labor relations with employees and local bargaining units (as applies)
建立并维护人力资源主动职能,确保员工的积极主动性、培训和发展、工资福利管理,并且符合政策、流程、程序以及当地劳动法规。与员工以及当地工会(若适用)培养积极的员工/劳动关系
? Fosters the development of a positive work environment for all employees. Mentors all levels of employees through formal and informal meetings, discussions and performance feedback
为所有员工建立积极向上的工作环境;通过正式与非正式会议、讨论以及绩效反馈,对所有等级员工进行指导和培训。
? Works effectively with staff to address cultural and/or work environment issues so as to affect positive employee and guest experiences
能和员工有效共事,解决文化以及/或者工作环境方面的问题,以便对员工以及客人体验产生积极的影响
? Champions the brand at all times and provides brand perspective site tours to perspective guests, developers, owners and IHR personnel
在任何情况下维护品牌;带领潜在客户、开发商、业主以及IHR员工参观设施
? Measures the effectiveness of broad-based marketing plans and yield management efforts to maximize the number of market segments reached, and to diversify the sources of revenues
评估广义营销计划与收益管理的有效性,以最大化细分市场数量,增进收益来源的多元化
公司介绍
Our Experience, Your Success
Interstate China is a subsidiary of the world’s largest independent hotel management company. The company and its affiliates manage and/or have ownership interests in over 400 hotels with more than 61,200 rooms worldwide. In addition, the company’s position as a leading hotel real estate investor enables it to maintain ownership interests in 55 of its managed hotels and resorts, including seven wholly owned assets. The company is a wholly owned subsidiary of a joint venture between subsidiaries of Jin Jiang Hotels and Thayer Lodging.
As one of the world’s leading hotel management companies and the first of its kind in China, Interstate consistently delivers results for hotel owners such as institutional real estate owners, high net worth investors, non-institutional ownership groups, privately held companies, and private equity funds.
With more than 50 years of experience managing hotels and resorts around the world, Interstate is a proven choice among hotel management companies, providing extensive resources with responsiveness and flexibility that allow its hotels to succeed in any marketplace in any business cycle.
“我们的经验——你们的成功”
中国州逸酒店与度假村管理有限公司(以下简称“州逸中国”)是世界最大的独立酒店管理公司的子公司。公司及其所属子公司管理/拥有世界范围内400多家酒店,共计61,200间客房。作为酒店房地产的主要投资者,公司拥有334家酒店和度假村中55家的所有权,其中7家为全资所有。中国州逸酒店与度假村管理有限公司由上海锦江国际酒店(集团)股份有限公司与美国房地产投资企业德尔集团共同运营的全资子公司。
作为世界上首屈一指的酒店管理公司之一,也是中国第一家此类型的公司,州逸集团向酒店所有者不断传递成果,其中包括法人不动产所有者、高净值投资商、非法人所有权集团、私人公司、私募基金。
在世界范围内拥有50多年酒店和度假村管理经验,州逸集团以其丰富的资源、以其责任感和灵活性让酒店在任何商业周期任何市场环境中都胜券在握,它是酒店管理公司的最佳选择。
最新接管酒店
上海中心大厦集团公司任命州逸(中国)酒店与度假村管理有限公司(“州逸中国”)为世界最高的奢华酒店上海中心杰品牌酒店的管理方。比邻上海环球金融中心和金茂大厦,定于2014年开业的全新杰品牌酒店是浦东陆家嘴金融中心正在建设中的上海中心的亮点。上海中心竣工后,层高可达121层,将是中国最高的建筑,世界高度排名第二。上海中心象征着现代中国,将是全球获得LEED认证的最高建筑物。杰品牌酒店在上海中心84至110层拥有258间客房,酒店大堂位于上海中心111层。
国内未开业酒店
2013年
上海青浦
新疆乌鲁木其
四川成都
杭州
浙江嘉兴
2014年
天津
国内已开业酒店
上海东锦江希尔顿逸林大酒店
毗邻上海新国际博览中心,上海东锦江希尔顿逸林大酒店(原上海东锦江索菲特大酒店)坐落于浦东新区陆家嘴商圈内,酒店拥有东西两幢塔楼,共850间客房,距离浦东国际机场交通便利。
地址:上海浦东新区杨高南路889号
邮编:200127
预订电话: +86-21-5050 4888
北京长安大饭店
坐落于古老的北京城和首都国际机场之间,长安大饭店交通便利,距离市中心5分钟车程,驾车10分钟即到达故宫和天安门。酒店共27层,拥有373间客房,提供多种选择的会议、宴会场所,最多可容纳800人。长安大饭店共有三家餐厅,提供多样欧亚美食。
地址:中国北京市朝阳区华威里27号
邮编:100021
预订电话: +86-10-6773 1234
武汉锦江国际酒店
武汉锦江国际酒店,位于城市的中心商业区,俯瞰如画的湖边景致。酒店距离机场、轨道枢纽交通便利,拥有470间客房。会议宴会设施齐备,提供当地最好的服务。健身中心及餐厅,满足您的各种需求。
地址:中国湖北省武汉市江汉区建设大道707号
邮编:430015
预订电话: +86-27-85786888
上海锦沧文华大酒店
位于南京路的中心地带,毗邻上海展览中心,恒隆广场、城市航站楼、地铁二号线均近在咫 尺,交通便利,往来便捷。 步入大堂,印入眼帘的是位于正前方的有五层楼高的巨幅手绘的郑和下西洋的漆画,被两边金箔镶嵌的旭日和波涛的画面所衬托、514间豪华的客房、技艺精湛的厨师们烹饪的国际美食、丰富的休闲娱乐选择、理想的会议场所、设施齐全的健身俱乐部、网球场和水疗中心
地址:中国上海市静安区南京西路1225号
预定电话:+86-21-62791888
其他国家及地区
美国 (297)
·Courtyard Flagstaff ·SpringHill Suites Flagstaff ·Hilton Phoenix Airport ·Residence Inn Phoenix ·SpringHill Suites Scottsdale North
·Courtyard Scottsdale North ·The Buttes, A Marriott Resort ·Residence Inn Tucson ·Residence Inn Tucson Williams Centre
·Aspen Hotel and Suites ·Comfort Inn Fort Smith ·Hampton Inn Ft. Smith ·SpringHill Suites Little Rock
加拿大 (2)
·The Westin Bristol Place Toronto Airport ·Hilton Vancouver Metrotown
墨西哥 (3)
·Tesoro Manzanillo ·Tesoro Ixtapa ·Tesoro Los Cabos
英格兰 (2)
·The Royal Park Hotel ·The Cranley Hotel
爱尔兰 (1)
·Marriott Ashbourne
比利时 (1)
·Marriott Ghent
俄罗斯 (7)
·Renaissance Moscow Monarch Centre ·Marriott Moscow Tverskaya Hotel ·Marriott Moscow Royal Hotel ·Holiday Inn Moscow Suschevsky
·Holiday Inn Moscow Lesnaya ·Marriott Moscow Grand Hotel ·Hilton Moscow Leningradskaya
印度 (3)
·Four Points by Sheraton Visakhapatnam ·Four Points by Sheraton Pune-Nagar Road ·Four Points by Sheraton Jaipur-City Square
奖项荣誉
Marriott Moscow Grand莫斯科万豪
World Travel Award, Best In Russia for Business Meetings and Conferences – 世界旅游奖,俄罗斯最佳商务会议
Houston Marriott Greenspoint 休斯顿Greenspoint万豪
Marriott International Global Leadership Award – Sales Team of the Year万豪国际全球领导奖 – 最佳销售团队
Marriott Sawgrass Golf Resort & Spa 万豪Sawgrass高尔夫度假村和水吧
Tripadvisor Travelers Choice Award; Top 10 U.S. Relaxation/Spa Hotels旅游者选择奖,十大美国休闲/水吧酒店
Marriott Moscow Royal Aurora 莫斯科皇家Aurora万豪
Marriott International, Best In Class, Global Event Satisfaction – 万豪国际、最佳全球活动满意度奖
The Charles Hotel, Boston 波斯顿查尔斯
Travel & Leisure’s Annual Readers Choice Award, World’s Best Business Hotels
Rochester Marriott Mayo Clinic罗彻斯特万豪
General Manager Award for Market Excellence – 总经理奖项 – 市场卓越奖
Wyndham Gettysburg Hotel盖茨堡温德姆
President’s Award for RevPAR Performance – 总裁奖项 – 最佳平均客房价业绩奖
Crowne Plaza Seattle 西雅图皇冠
Crown Plaza Seattle 西雅图皇冠 – Intercontinental Hotels Group Torchbearer Award
Marriott Ghent Belgium 比利时根特万豪
Expedia Insider’s Select Award
Interstate China is a subsidiary of the world’s largest independent hotel management company. The company and its affiliates manage and/or have ownership interests in over 400 hotels with more than 61,200 rooms worldwide. In addition, the company’s position as a leading hotel real estate investor enables it to maintain ownership interests in 55 of its managed hotels and resorts, including seven wholly owned assets. The company is a wholly owned subsidiary of a joint venture between subsidiaries of Jin Jiang Hotels and Thayer Lodging.
As one of the world’s leading hotel management companies and the first of its kind in China, Interstate consistently delivers results for hotel owners such as institutional real estate owners, high net worth investors, non-institutional ownership groups, privately held companies, and private equity funds.
With more than 50 years of experience managing hotels and resorts around the world, Interstate is a proven choice among hotel management companies, providing extensive resources with responsiveness and flexibility that allow its hotels to succeed in any marketplace in any business cycle.
“我们的经验——你们的成功”
中国州逸酒店与度假村管理有限公司(以下简称“州逸中国”)是世界最大的独立酒店管理公司的子公司。公司及其所属子公司管理/拥有世界范围内400多家酒店,共计61,200间客房。作为酒店房地产的主要投资者,公司拥有334家酒店和度假村中55家的所有权,其中7家为全资所有。中国州逸酒店与度假村管理有限公司由上海锦江国际酒店(集团)股份有限公司与美国房地产投资企业德尔集团共同运营的全资子公司。
作为世界上首屈一指的酒店管理公司之一,也是中国第一家此类型的公司,州逸集团向酒店所有者不断传递成果,其中包括法人不动产所有者、高净值投资商、非法人所有权集团、私人公司、私募基金。
在世界范围内拥有50多年酒店和度假村管理经验,州逸集团以其丰富的资源、以其责任感和灵活性让酒店在任何商业周期任何市场环境中都胜券在握,它是酒店管理公司的最佳选择。
最新接管酒店
上海中心大厦集团公司任命州逸(中国)酒店与度假村管理有限公司(“州逸中国”)为世界最高的奢华酒店上海中心杰品牌酒店的管理方。比邻上海环球金融中心和金茂大厦,定于2014年开业的全新杰品牌酒店是浦东陆家嘴金融中心正在建设中的上海中心的亮点。上海中心竣工后,层高可达121层,将是中国最高的建筑,世界高度排名第二。上海中心象征着现代中国,将是全球获得LEED认证的最高建筑物。杰品牌酒店在上海中心84至110层拥有258间客房,酒店大堂位于上海中心111层。
国内未开业酒店
2013年
上海青浦
新疆乌鲁木其
四川成都
杭州
浙江嘉兴
2014年
天津
国内已开业酒店
上海东锦江希尔顿逸林大酒店
毗邻上海新国际博览中心,上海东锦江希尔顿逸林大酒店(原上海东锦江索菲特大酒店)坐落于浦东新区陆家嘴商圈内,酒店拥有东西两幢塔楼,共850间客房,距离浦东国际机场交通便利。
地址:上海浦东新区杨高南路889号
邮编:200127
预订电话: +86-21-5050 4888
北京长安大饭店
坐落于古老的北京城和首都国际机场之间,长安大饭店交通便利,距离市中心5分钟车程,驾车10分钟即到达故宫和天安门。酒店共27层,拥有373间客房,提供多种选择的会议、宴会场所,最多可容纳800人。长安大饭店共有三家餐厅,提供多样欧亚美食。
地址:中国北京市朝阳区华威里27号
邮编:100021
预订电话: +86-10-6773 1234
武汉锦江国际酒店
武汉锦江国际酒店,位于城市的中心商业区,俯瞰如画的湖边景致。酒店距离机场、轨道枢纽交通便利,拥有470间客房。会议宴会设施齐备,提供当地最好的服务。健身中心及餐厅,满足您的各种需求。
地址:中国湖北省武汉市江汉区建设大道707号
邮编:430015
预订电话: +86-27-85786888
上海锦沧文华大酒店
位于南京路的中心地带,毗邻上海展览中心,恒隆广场、城市航站楼、地铁二号线均近在咫 尺,交通便利,往来便捷。 步入大堂,印入眼帘的是位于正前方的有五层楼高的巨幅手绘的郑和下西洋的漆画,被两边金箔镶嵌的旭日和波涛的画面所衬托、514间豪华的客房、技艺精湛的厨师们烹饪的国际美食、丰富的休闲娱乐选择、理想的会议场所、设施齐全的健身俱乐部、网球场和水疗中心
地址:中国上海市静安区南京西路1225号
预定电话:+86-21-62791888
其他国家及地区
美国 (297)
·Courtyard Flagstaff ·SpringHill Suites Flagstaff ·Hilton Phoenix Airport ·Residence Inn Phoenix ·SpringHill Suites Scottsdale North
·Courtyard Scottsdale North ·The Buttes, A Marriott Resort ·Residence Inn Tucson ·Residence Inn Tucson Williams Centre
·Aspen Hotel and Suites ·Comfort Inn Fort Smith ·Hampton Inn Ft. Smith ·SpringHill Suites Little Rock
加拿大 (2)
·The Westin Bristol Place Toronto Airport ·Hilton Vancouver Metrotown
墨西哥 (3)
·Tesoro Manzanillo ·Tesoro Ixtapa ·Tesoro Los Cabos
英格兰 (2)
·The Royal Park Hotel ·The Cranley Hotel
爱尔兰 (1)
·Marriott Ashbourne
比利时 (1)
·Marriott Ghent
俄罗斯 (7)
·Renaissance Moscow Monarch Centre ·Marriott Moscow Tverskaya Hotel ·Marriott Moscow Royal Hotel ·Holiday Inn Moscow Suschevsky
·Holiday Inn Moscow Lesnaya ·Marriott Moscow Grand Hotel ·Hilton Moscow Leningradskaya
印度 (3)
·Four Points by Sheraton Visakhapatnam ·Four Points by Sheraton Pune-Nagar Road ·Four Points by Sheraton Jaipur-City Square
奖项荣誉
Marriott Moscow Grand莫斯科万豪
World Travel Award, Best In Russia for Business Meetings and Conferences – 世界旅游奖,俄罗斯最佳商务会议
Houston Marriott Greenspoint 休斯顿Greenspoint万豪
Marriott International Global Leadership Award – Sales Team of the Year万豪国际全球领导奖 – 最佳销售团队
Marriott Sawgrass Golf Resort & Spa 万豪Sawgrass高尔夫度假村和水吧
Tripadvisor Travelers Choice Award; Top 10 U.S. Relaxation/Spa Hotels旅游者选择奖,十大美国休闲/水吧酒店
Marriott Moscow Royal Aurora 莫斯科皇家Aurora万豪
Marriott International, Best In Class, Global Event Satisfaction – 万豪国际、最佳全球活动满意度奖
The Charles Hotel, Boston 波斯顿查尔斯
Travel & Leisure’s Annual Readers Choice Award, World’s Best Business Hotels
Rochester Marriott Mayo Clinic罗彻斯特万豪
General Manager Award for Market Excellence – 总经理奖项 – 市场卓越奖
Wyndham Gettysburg Hotel盖茨堡温德姆
President’s Award for RevPAR Performance – 总裁奖项 – 最佳平均客房价业绩奖
Crowne Plaza Seattle 西雅图皇冠
Crown Plaza Seattle 西雅图皇冠 – Intercontinental Hotels Group Torchbearer Award
Marriott Ghent Belgium 比利时根特万豪
Expedia Insider’s Select Award
联系方式
- 公司地址:上海市浦东新区杨高南路889号三楼
- 邮政编码:200127