成都招聘

I. Position Description
职位描述

Primary responsibility is to provide professional and courteous support using established problem solving methods, available support tools, and defined escalation procedures for end users，resolving computer software and hardware problems and delivering excellent customer service that will result in high customer satisfaction and build a respectable base of customers.
通过已有的解决方案、有效的支持工具以及已定义的转呈流程为终端客户提供专业和友好的技术支持服务，以解决客户在计算机软件及硬件方面的问题。我们确保为客户提供优质的服务以提高客户满意度，并建立良好的客户基础。

II. Knowledge and Skills
能力及技能

1. Standard spoken mandarin, strong communication. 普通话标准，沟通能力强
2. IT majored is preferable IT相关专业优先，
3. For Non-IT majored candidate, strong communication and learning is demanded, can work under pressure.非IT相关专业，要求沟通能力强，学习能力强，抗压能力强。
4. Multi-tasking with the ability to prioritise effectively 多任务处理及辨别任务优先等级的能力
5. Attention to detail 注意细节
6. Problem solving and critical thinking skills 解决问题的能力，善于思考
7. A self-starter 做事主动
8. Team player 团队合作精神
9. Adapt to night-shift 能适应三班倒（夜班）和轮休的工作模式。投递简历前敬请特别留意！

III. Experience/Qualifications
经验/资历

1. College or above degree, B.S. preferred. 大专及以上学历，理工类背景
2. Working experience in call centre preferred 有呼叫中心工作经验者优先
3. Excellent computer skills (Microsoft Office Suite as an absolute minimum)
熟练的计算机操作技巧（如MS Office）
4. Excellent written and analytical skills 良好的书写及分析能力
5. Excellent communication skills 良好的沟通技巧

RTS（餐厅技术服务公司）创立于2007年，是全球麦当劳餐厅的专业IT技术服务供应商。我们及我们的前身公司，已经为麦当劳的餐厅系统提供高品质IT服务超过25年。
RTS (Restaurant Technology Services LLC) was formed in 2007, we professionally provide IT support service to McDonald’s restaurants world-wide. We and our predecessor have a 25+ year history working with the McDonald’s system.

RTS不只是普通的技术服务台。我们关注于全面地改善餐厅的技术系统，提供包括技术服务台服务、帮助诊断和从根本上解决故障的问题管理服务、远程监控服务、自助工具服务以及资产管理服务。
我们为服务于麦当劳而骄傲，为“成为值得信赖的技术支持供应商”这一愿景而奋斗。
Restaurant Technology Services LLC is more than just a Help Desk. We focus on improving the overall health of McDonald’s system, providing IT support services that include Help Desk services, problem management to diagnose and resolve root cause issues, remote monitoring, self help tools and asset management.
We proudly serve the McDonald’s system, working at our utmost to be “trusted to make technology work”.