成都招聘

Role Purpose

This position has been created to support Payment Operations for the Insitutional and Retail businesses from an operational perspective.

Accountabilities

Financial:
-Support management and business decisions relevant to cost
-Timely and accurate processing of payments minimising potential losses due to late/wrong delivery of payments

Customer:
-Assist customer-facing departments to handle customers’ enquiries/queries over counter/telephone courteously and refer to senior staff/section head when problems encountered
-Maximise existing and forge new relationships with relevant stakeholders (vendor/supplier, other ANZ entities, business teams)

Process:
-Handle all payment processing including
1.Payment system processing in compliance with external regulations & internal procedure manuals
2.Attend to enquiries from customers and correspondent banks
3.Prepare relevant regulatory/internal reports and ensure correctness and timely submission
4.Immediate escalation of any suspicious transactions or situations that senior management should be reasonable aware of such as customer disputes and conflict, fraud, or erroneous transactions that could result in a loss to ANZ-
-Payment processing responsibilities include:
- Daily Payment processing (tax certificate arching; customers bills verification;etc)
- Customer account, transaction and regulatory inquiries
- Cheque collections and traveller cheque processing
- Upon receipt of remittance instruction, balance check, compliance check and note TT charges
- Follow up on errors with Telex Transfer’s and customer inquiries about their TT payments / charges etc
- Compliance checking and AML Reporting
- Signature verification for customer instruction
- Assisting internal and external auditors in the course of audits
- Audit confirmation Processing
- Ensure compliance with relevant ANZ internal policies and procedures, PBOC/SAFE/CBRC regulations, policies and procedures
- Calling back process for customer fax instructions and large amount transferring
- Mailing daily debit/credit advices
- Print-out and send debit/credit advices if customer claim that the advices are missing upon receipt of our mails
- Complete daily ABOQ/AML/BOP reporting on time and submit the Internal/SAFE/PBOC reports timely
-Implementation of Anti-Money Laundering and Sanctions requirements / guidelines including:
1.Compliance with the existing policies and procedures for BAU processes and operations
2.Identification of issues or exception and escalate to the team manager or the subject matter experts
3.Actively attend training on AML and sanction control

People:
-Develop good working relationships with all stakeholders
-Be a team player, proactively participate in meetings and take active part in team activities

Risk/compliance/behaviors:
-Implementation of Anti-Money Laundering and Sanctions requirements / guidelines including:
1.Compliance with the existing policies and procedures for BAU processes and operations
2.Identification of issues or exception and escalate to the team manager or the subject matter experts
3.Actively attend training on AML and sanction control
-Ensure all relevant stakeholder (vendor/supplier) engagement activities are alighed to the Group Compliance and AML/Sanction Officer's 'service proposition'.
-Work with the relevant business units and functions to increase knowledge and understanding of their environment, products, structure and compliance issues/needs.
-Work proactively with offshore locations to understand their environments and assist in idenfication of impacts of new and changing internal and external compliance obligations.
-Ensure that regulatory compliance is integrated into the day-to-day operational processes and procedures of the ANZ through contribution to the continuous improvement of AML / Sanctions controls at ANZ.
-Responsibility and accountability for fraud prevention and compliance to group and country operational processes and procedures
-Complete all RAF courses on time

Skill,knowledge&experience

-At least 2-3 years experience with Personal Banking/Institutional or Payment Processing
-Have good communication skill and provide good customer service
-Good accounting knowledge
-Have good organising and prioritising skills
-Good knowledge on Personal Banking or Institutional Products and local PBOC/SAFE/CBRC regulations
-Good spoken and written English and Chinese

公司简介
ANZ Introduction
ANZ (Australia and New Zealand Banking Group Limited) has a proud heritage of more than 180 years. We operate in 34 markets across Australia, New Zealand, Asia, Pacific, America and the Middle East.
澳大利亚和新西兰银行集团有限公司（以下简称“澳新银行”）拥有超过180年的傲人历史。我们在全球34个国家和地区开展业务，包括澳大利亚，新西兰，亚太，美国和中东。

ANZ is among the top 4 banks in Australia, the largest banking group in New Zealand with market capitalisation of $93.4b and total assets of $896.5b as at 31 March 2017. ANZ headquarters is located in Melbourne Australia and our 46,000 staff serve retail, commercial and institutional customers through consumer and corporate offerings in our core markets, and regional trade and capital flows across the region.
澳新银行是澳洲四大银行之一，是新西兰***的银行。其市场总值为9亿3千4百万澳币，总资产额达到了89亿6千5百万澳币（数据截至2017年3月31日）。澳新银行新总部设立在澳大利亚墨尔本。我们为全球大概的客户提供零售个人业务以及多种银行和金融产品及服务，并在全球拥有大约46,000的员工。

ANZ has been in China since 1986 and has opened several branches in Shanghai, Beijing, Guangzhou, Chongqing, Hangzhou, Chengdu and Qingdao. In 2010, the Australia and New Zealand Bank (China) Company Limited (ANZ China) was established, making ANZ the first Australian bank to be locally incorporated in China.
从1986年澳新银行进入中国，目前已在上海，北京，广州，重庆，杭州，成都和青岛设立了分行。2010年，澳大利亚和新西兰银行（中国）有限公司（以下简称“澳新中国”）在中国成立，成为首家澳洲银行在中国本地注册成立的银行。

Opened in February 2011, the Chengdu service centre is the first and only foreign bank to establish an operations centre in Chengdu. The Chengdu service centre forms part of ANZ’s integrated delivery network along with service centres in India and the Philippines which help to deliver ANZ’s strategic priorities.
澳新银行成都营运中心成立于2011年2月，是成都***家也是***一家外资银行营运中心。澳新银行成都营运中心和在印度和菲律宾的营运中心一起共同支持澳新银行的发展战略。

The Chengdu service centre currently has around 700 employees and manages a range of complex functions covering Operations, Reporting & Analytics and Technology which support the many difference businesses and geographies across the ANZ network.
澳新银行成都营运中心目前有大约700名员工。营运中心负责的业务包括运营，数据分析和信息技术，支持不同地区的业务。

This is an opportunity to undertake a role offering exceptional opportunities for professional development with a broad range of career paths. It’s a place where the determined can succeed, the willing can grow and together, we can prosper.
澳新银行成都营运中心为每一位员工提供了广泛职业发展的卓越机会。我们相信这里是一个能够让有志者成功的地方，是一个可以共同发展成长的地方。

We connect you to our world of opportunity.
我们与机会紧紧相连。

We’re committed to giving you every opportunity to learn and grow by creating a thriving and inclusive workplace.
我们承诺通过创造一个蓬勃发展和包容性的工作场所，为您提供一切学习和成长的机会。