Order to Cash Team Lead (应收财务流程主管）
埃森哲（中国）有限公司成都分公司
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：外包服务 专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2013-06-26
- 工作地点：成都
- 招聘人数：若干
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语良好
英语良好 - 职位类别：财务主管/总帐主管 会计经理/会计主管
职位描述
OVERALL PURPOSE OF JOB
Co-coordinating day-to-day activities of the Collections & AR (O2C) operations and ensuring adherence to all process requirements as outlined by the client.
Responsibility
Operational:
? Ensure that the members understand the Process End-to-End and perform on the agreed process deliverables and maintain high quality of standards
? Provide necessary support for System trouble shooting
? Identify and implement areas for process improvement
? Ensure effective backup plan is in place
? Proactively escalate issues to the supervisor/manager that require intervention/clarification from senior leadership
? Ensure all transaction processing is in a timely manner as per CTP/CTQ and SLA
? Ensure all the supporting documents are available to support Audit
? Ensure adequate internal process controls are put in place to ensure quality levels.
? Ensure all month end activities are completed and appropriate reports are generated and circulated as per the process requirements.
? Ensure process documents are up-to-date and version control is applied as appropriate.
? Ensure all customer/ client queries are responded & resolved within the stipulated Turn around Time (TAT)
? Ensure all quality parameters are met with respect to Billing and all invoices are dispatched on time.
? Ensure all statutory records are maintained as per client's requirements.
? Ensure all Operational Metrics and Service Performance Metrics are generated on time.
? Ensure Daily/ Weekly/ Monthly collection targets are identified, tracked and achieved.
? Ensure Reconciliation of unapplied payments and assist UMGI management in review.
? Ensure all customer refunds are taken care and appropriate information with recommendations is provided.
? Ensure customers are contacted and all past due accounts are collected.
? Ensure documentation of external and internal discussions regarding collections
Financial:
? Identify areas of cost reduction by Process Improvements [Work and Non work related]
? Assess risks/costs associated with process delays and timely escalating the same to the leadership team
Client/Customer:
? Ensure compliance with client's policies and procedures
? Ensure timely communication to customers
? Create adequate back ups
People:
? Participate in Team Initiatives/events
? One on one with supervisor on a regular basis
? Share ideas and seek clarification
? Support centre sponsored Team Activities
? Sharing best practices - (leverage the knowledge across teams)
? Create good relations with internal and external customers
? Working on the development of the people in the team
Others:
? Ensure team members maintain high morale
? Emails / Voice mails or any other communication from the customer to be responded promptly
? Provide required MI reports
? Lead process improvement initiatives
? Provide Internal & External Audit Support
Requirements
? Order Booking & Billing/ Accounts Receivables/ Collections
? Accounts Reconciliations
? Variance Analysis & Clearance
? MS Office
? ERP (Oracle 11i, SAP, People Soft etc)
? Team Leadership
? Communication / Presentation Skills
? Decision Making
? Customer Service Orientation
? Multi Tasking
? Analytical skills
Working Conditions
? Moderate travel depending on project involvement
? Overtime and On-Call required
? Shift Working
Co-coordinating day-to-day activities of the Collections & AR (O2C) operations and ensuring adherence to all process requirements as outlined by the client.
Responsibility
Operational:
? Ensure that the members understand the Process End-to-End and perform on the agreed process deliverables and maintain high quality of standards
? Provide necessary support for System trouble shooting
? Identify and implement areas for process improvement
? Ensure effective backup plan is in place
? Proactively escalate issues to the supervisor/manager that require intervention/clarification from senior leadership
? Ensure all transaction processing is in a timely manner as per CTP/CTQ and SLA
? Ensure all the supporting documents are available to support Audit
? Ensure adequate internal process controls are put in place to ensure quality levels.
? Ensure all month end activities are completed and appropriate reports are generated and circulated as per the process requirements.
? Ensure process documents are up-to-date and version control is applied as appropriate.
? Ensure all customer/ client queries are responded & resolved within the stipulated Turn around Time (TAT)
? Ensure all quality parameters are met with respect to Billing and all invoices are dispatched on time.
? Ensure all statutory records are maintained as per client's requirements.
? Ensure all Operational Metrics and Service Performance Metrics are generated on time.
? Ensure Daily/ Weekly/ Monthly collection targets are identified, tracked and achieved.
? Ensure Reconciliation of unapplied payments and assist UMGI management in review.
? Ensure all customer refunds are taken care and appropriate information with recommendations is provided.
? Ensure customers are contacted and all past due accounts are collected.
? Ensure documentation of external and internal discussions regarding collections
Financial:
? Identify areas of cost reduction by Process Improvements [Work and Non work related]
? Assess risks/costs associated with process delays and timely escalating the same to the leadership team
Client/Customer:
? Ensure compliance with client's policies and procedures
? Ensure timely communication to customers
? Create adequate back ups
People:
? Participate in Team Initiatives/events
? One on one with supervisor on a regular basis
? Share ideas and seek clarification
? Support centre sponsored Team Activities
? Sharing best practices - (leverage the knowledge across teams)
? Create good relations with internal and external customers
? Working on the development of the people in the team
Others:
? Ensure team members maintain high morale
? Emails / Voice mails or any other communication from the customer to be responded promptly
? Provide required MI reports
? Lead process improvement initiatives
? Provide Internal & External Audit Support
Requirements
? Order Booking & Billing/ Accounts Receivables/ Collections
? Accounts Reconciliations
? Variance Analysis & Clearance
? MS Office
? ERP (Oracle 11i, SAP, People Soft etc)
? Team Leadership
? Communication / Presentation Skills
? Decision Making
? Customer Service Orientation
? Multi Tasking
? Analytical skills
Working Conditions
? Moderate travel depending on project involvement
? Overtime and On-Call required
? Shift Working
公司介绍
世界500强外资公司
联系方式
- 公司地址：上班地址：天府软件园E5栋9楼