On the Spot Executive 客户服务支持 (客服)
豪特佰(上海)商务服务有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:批发/零售
职位信息
- 发布日期:2021-06-04
- 工作地点:北京-朝阳区
- 招聘人数:若干人
- 工作经验:2年经验
- 学历要求:大专
- 语言要求:英语良好
- 职位月薪:0.8-1.3万/月
- 职位类别:客服专员/助理
职位描述
Responsibilites:
- Responsible for investigation of post travel complaints from contact centre and keeping them fully updated within deadlines.
- Responsible for supporting clients/customers for on the road issues from various channels e.g.: Call / E-Mail. etc.
- Establishing the facts quickly and communicate effectively through written communication and verbal
- Negotiating for appropriate compensation / refunds / solutions.
- Proactively identify business risks and act promptly to minimize their impact by highlighting issues which are raised by complaints with relevant departments.
- Analysis of complaints and relocations statistics and reporting to team leader
- Travelling on business when and where required (including hotel inspection tours, attends and actively participates in team meetings and outside event.
- Be flexible and provide support to all members of the Global Support team as and when required
- Monitor and develop own performances on regular basis, including pending case following up
能够迅捷快速处理客户需求,提供解决方案,达到客户期望
Candidate profile:
Communication and negotiation skill is the key for this position, as you will be spending most of your time listening and trying to come up with the solution that work out best for all parties
良好的沟通协调技能,迅捷机敏,英语流利
公司介绍
About Hotelbeds
Hotelbeds is the world's leading bedbank.
In a fragmented and complex travel landscape, Hotelbeds provides over 180,000 hotels across the globe with access to high-value, complementary distribution channels that significantly increase occupancy rates and optimise RevPAR – whilst not competing with the hotelier's direct distribution strategy.
In addition to accommodation, Hotelbeds is also the world's largest B2B seller of travel ancillaries, offering 24,000 transfer routes and 18,000 activities, as well as attractions, tickets and car hire. Operating under the Beyond the Bed product line, it provides both hoteliers and travel distribution partners with an efficient platform and powerful tools to easily integrate and commercialise its leading portfolio of high-margin products.
The company is headquartered in Palma, Spain and employs around 5,000 employees across over 60 offices globally.
关于Hotelbeds集团
Hotelbeds是全球知名的酒店住宿分销商。
集团运用专有技术搭建先进便捷的技术平台,帮助全球18万家酒店将其产品分销给全球的旅行销售商,从而促进双方合作,扩大服务范围并增加收益。与此同时,不与酒店的直接分销渠道竞争。
Hotelbeds现在能够在全球范围内140个客源市场为酒店提供更完整的销售网络,与目前超过六万家旅行销售商(包括航空公司、客户忠诚度计划、积分兑换计划、会展运营商、传统旅行社和旅游地接社)建立联系。所有这些公司的优质客户有以下特质:提前预订服务,订单取消率低,在旅游目的地消费多,入住时间长。
集团通过旗下Hotelbeds以及Bedsonline品牌分别在批发渠道和旅行社渠道开展业务运营。除酒店住宿产品外,集团Beyond the Bed产品线业务涵盖2.4万条接送路线,1.8万个活动,景点门票以及租车服务。
2016年9月起,公司归属Cinven和加拿大退休金计划投资委员会(CPPIB),并开始独立运营。2017年6月Tourico Holiday并入集团,随后GTA也于10月加入集团。
集团总部位于西班牙帕尔马。在全球60个办公室拥有5000名员工。
Hotelbeds is the world's leading bedbank.
In a fragmented and complex travel landscape, Hotelbeds provides over 180,000 hotels across the globe with access to high-value, complementary distribution channels that significantly increase occupancy rates and optimise RevPAR – whilst not competing with the hotelier's direct distribution strategy.
In addition to accommodation, Hotelbeds is also the world's largest B2B seller of travel ancillaries, offering 24,000 transfer routes and 18,000 activities, as well as attractions, tickets and car hire. Operating under the Beyond the Bed product line, it provides both hoteliers and travel distribution partners with an efficient platform and powerful tools to easily integrate and commercialise its leading portfolio of high-margin products.
The company is headquartered in Palma, Spain and employs around 5,000 employees across over 60 offices globally.
关于Hotelbeds集团
Hotelbeds是全球知名的酒店住宿分销商。
集团运用专有技术搭建先进便捷的技术平台,帮助全球18万家酒店将其产品分销给全球的旅行销售商,从而促进双方合作,扩大服务范围并增加收益。与此同时,不与酒店的直接分销渠道竞争。
Hotelbeds现在能够在全球范围内140个客源市场为酒店提供更完整的销售网络,与目前超过六万家旅行销售商(包括航空公司、客户忠诚度计划、积分兑换计划、会展运营商、传统旅行社和旅游地接社)建立联系。所有这些公司的优质客户有以下特质:提前预订服务,订单取消率低,在旅游目的地消费多,入住时间长。
集团通过旗下Hotelbeds以及Bedsonline品牌分别在批发渠道和旅行社渠道开展业务运营。除酒店住宿产品外,集团Beyond the Bed产品线业务涵盖2.4万条接送路线,1.8万个活动,景点门票以及租车服务。
2016年9月起,公司归属Cinven和加拿大退休金计划投资委员会(CPPIB),并开始独立运营。2017年6月Tourico Holiday并入集团,随后GTA也于10月加入集团。
集团总部位于西班牙帕尔马。在全球60个办公室拥有5000名员工。
联系方式
- 公司地址:地址:span金地中心