成都 [切换城市] 成都招聘成都质量管理/安全防护招聘成都可靠度工程师招聘

高级工程师-Staff FQE

西数信息技术(上海)有限公司

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:计算机硬件  电子技术/半导体/集成电路

职位信息

  • 发布日期:2017-04-03
  • 工作地点:深圳-福田区
  • 招聘人数:1人
  • 学历要求:本科
  • 语言要求:英语 熟练 英语 熟练
  • 职位月薪:1.5-2万/月
  • 职位类别:可靠度工程师  故障分析工程师

职位描述

职位描述:
本职位工作地点:成都
? Provides product quality support to customers on all products to achieve sales goals. Provides quality lead for the entire technical account team and is the customer quality focal point.
? Focuses on post-sale support but may also provide guidance in pre-sale support area of quality.
? Provides future road map and technology briefings for the customer.
? Manages customer priorities and provides FE support to maintain customer satisfaction.
? Handles customer communication on quality, technical issues and develops a support plan with the customer.
? Communicates and liaison with supervisor and sales team. Builds and maintains effective customer relationships.
? Integration Support
? Provide on-site support for drive handling and ESD training at ODM locations.
? Provide periodical reports to the customer and ODM summarizing production volumes, vendor-chargeable defects, process-induced defects, and CND/NTF incidents.
? Provide direct support to customer and ODM for any integration-related issues and activities.

? Quality Support
? Serve as the WDC customer focal point for product quality and reliability issues.
? Monitor customer integration failures for new failure modes and increasing failure trends, alerting CTS management for any out-of-goal conditions.
? Provide periodical Quality metrics reports to the customer in support of their quality reporting requirements (integration DPPM, AFR, etc.).
? Host periodical quality review meetings with the customer.
? Coordinate DPPM/AFR improvement plans.
? Establish trigger points for DPPM and Field AFR metrics, and drive corrective actions and improvement plans for out-of-goal conditions.
? Drive NTF/CND reduction plans.
? Prepare 8D reports for drive failures and quality issues, and work with the customer for closure.
? Work with customer and ODM on continuous quality improvement plans to meet customer quality goals.
? Identify customer F/A requirements, and monitor failure analysis activities to ensure that F/A turn-around time and 8D content meets customer expectations.
? Manage stop-ships through the immediate involvement of WDC CQE and QAPM team, and ensure criteria for release of stop-ships is understood and communicated among the teams.
? Assist with drive recall and drive re-work/re-kitting activities, to minimize product supply interruptions and to minimize scrap.
? Assist with coordinating, preparing, and presenting quality-related QBR scorecard responses, and generate and follow up on resulting action items and improvement plans.
? Provide customer audit support to WDC’s factory or Contract Manufacturers.

B.S. + 5 or more years related experience
M.S. + 3 or more years related experience

职能类别: 可靠度工程师 故障分析工程师

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公司介绍

WD, a Western Digital company, is a long-time innovator and storage industry leader. As a storage technology pacesetter, the company produces reliable, high-performance hard disk drives and solid state drives. These drives are deployed by OEMs and integrators in desktop and mobile computers, enterprise computing systems, embedded systems and consumer electronics applications, as well as by the company in providing its own storage products. WD's leading storage devices and systems, networking products, media players and software solutions empower people around the world to easily save, store, protect, share and experience their content on multiple devices. WD was established in 1970 and is headquartered in Irvine, Calif. For more information, please visit the company's website at www.wd.com.

联系方式

  • 公司地址:上班地址:Western Digital Hong Kong Limited Room 2609 Shui On Centre Wanchai 8 Harbour Road Hong Kong