成都招聘

职位描述：
Senior Analyst –Cash Operations is critical for the delivery of Service Level Agreement across the key stakeholders within Institutional operations
The role must maintain the operational integrity of customer documentation, static data and high level of accuracy of the processing teams.
? Dynamic working environment
? Excellence opportunity to be part of a growing business
? Contribute to super regional goal
ANZ has been in China since 1986 and today has six branches and four sub-branches and an Operations Hub in Chengdu. Over the past two decades, ANZ has continued to expand its footprints and remains as one of Australia’s largest investors in China with successful partnerships with the Bank of Tianjin and the Shanghai Rural Commercial Bank.

As the only Australian bank with both local and foreign currency capabilities in Retail and Corporate banking in Mainland China, ANZ China is well-positioned to support its customers’ increasing financial needs and growing business opportunities across the country.

In 2013, ANZ China receives “A+” long-term issuer credit ratings by Standard & Poor’s (S&P). The Bank has established long-term relationships with community partners and non-government groups (NGOs) in Shanghai, Beijing, Guangzhou, Chongqing and Hangzhou and its priorities are in enhancing financial capability, responsible practices, urban sustainability as well as developing education and employment opportunities for young, underprivileged individuals.

Functions Include:
? Performs daily reviews on completed customer registration requests to ensure 100% accuracy on the actions taken by the processing team.
? Handles complex onboarding tasks, including complex requests, validations, escalations and enquiries, among others.
? Develops process expertise within the team and serve as point of contact for process related queries.
? Acts as trainer and SME for new and existing hires.
? Identifies process improvement opportunities.
? Conducts quality coaching to staff as needed and delivers bi monthly accuracy team reports.
? Control focused; Ensure that all necessary controls are implemented in the process; think of new controls that will reduce and/or eliminate process and operational risks
? Acts as first point of contact for any issues relating to quality and partners with internal Assurance teams.
? Responsible for coordinating with onshore counterparts to ensure that process documentation and WI are updated.
Emphasis is on implementing process improvements to improve customer service and team quality.
Financial:

- Identify and implement process improvement opportunities, convey to management and track benefits
- Ensure service targets are achieved and risk is NIL
Customer:

- Monitor daily quality of completed requests in accordance with Bank policies/procedures and customer instructions.
- Refer to ANZ values in decision making
- .
Process:

Responsible for execution most complex requests
Liaise with internal stakeholders to understand customer requirements/ exceptions/ special handling requirements
Track errors and give feedback on quality to team members.
Follow up where necessary to meet customer needs.
Take initiative to identify process improvements, and present to Team Leader / Manager with the solutions and the benefits. ?
Perform administrative functions following research, investigation and assessment, wherever required.?
Act as a first point of contact for the departments in regards to the process
First level of process escalation for the team members. ?
- Take responsibility for training the new staff in the team. ??
- Manage areas of responsibility with ANZ Policy (including compliance and AML requirements)
- Resolve and/or escalate complex matters to the Manager in a timely manner
- Deliver accuracy reports.
 Develop process expertise within the team and serve as first point of contact for process related queries.
People:
Address training gaps. - Conducts quality coaching for staff as needed
Upskill/ cross skill staff as required
Customer First:

- positive contribution to success of Customer Registration and Customer Reference Data
- Processes and Delivery (Survey Score)
- Positive perceptions and understanding from key stakeholders including Risk & Compliance
Lead & Inspire:

- Positive contribution to smooth running of the team
- Contributes toward daily buzz meetings to ensure the team up to date with process developments and quality performance.
Well Managed:
- Advise relevant departments when processes updated to ensure procedures and process maps are all up to date
- Ensure the team maintain a low error rate
- Provide feedback to management around potential training gaps 举报 分享

公司简介
ANZ Introduction
ANZ (Australia and New Zealand Banking Group Limited) has a proud heritage of more than 180 years. We operate in 34 markets across Australia, New Zealand, Asia, Pacific, America and the Middle East.
澳大利亚和新西兰银行集团有限公司（以下简称“澳新银行”）拥有超过180年的傲人历史。我们在全球34个国家和地区开展业务，包括澳大利亚，新西兰，亚太，美国和中东。

ANZ is among the top 4 banks in Australia, the largest banking group in New Zealand with market capitalisation of $93.4b and total assets of $896.5b as at 31 March 2017. ANZ headquarters is located in Melbourne Australia and our 46,000 staff serve retail, commercial and institutional customers through consumer and corporate offerings in our core markets, and regional trade and capital flows across the region.
澳新银行是澳洲四大银行之一，是新西兰***的银行。其市场总值为9亿3千4百万澳币，总资产额达到了89亿6千5百万澳币（数据截至2017年3月31日）。澳新银行新总部设立在澳大利亚墨尔本。我们为全球大概的客户提供零售个人业务以及多种银行和金融产品及服务，并在全球拥有大约46,000的员工。

ANZ has been in China since 1986 and has opened several branches in Shanghai, Beijing, Guangzhou, Chongqing, Hangzhou, Chengdu and Qingdao. In 2010, the Australia and New Zealand Bank (China) Company Limited (ANZ China) was established, making ANZ the first Australian bank to be locally incorporated in China.
从1986年澳新银行进入中国，目前已在上海，北京，广州，重庆，杭州，成都和青岛设立了分行。2010年，澳大利亚和新西兰银行（中国）有限公司（以下简称“澳新中国”）在中国成立，成为首家澳洲银行在中国本地注册成立的银行。

Opened in February 2011, the Chengdu service centre is the first and only foreign bank to establish an operations centre in Chengdu. The Chengdu service centre forms part of ANZ’s integrated delivery network along with service centres in India and the Philippines which help to deliver ANZ’s strategic priorities.
澳新银行成都营运中心成立于2011年2月，是成都***家也是***一家外资银行营运中心。澳新银行成都营运中心和在印度和菲律宾的营运中心一起共同支持澳新银行的发展战略。

The Chengdu service centre currently has around 700 employees and manages a range of complex functions covering Operations, Reporting & Analytics and Technology which support the many difference businesses and geographies across the ANZ network.
澳新银行成都营运中心目前有大约700名员工。营运中心负责的业务包括运营，数据分析和信息技术，支持不同地区的业务。

This is an opportunity to undertake a role offering exceptional opportunities for professional development with a broad range of career paths. It’s a place where the determined can succeed, the willing can grow and together, we can prosper.
澳新银行成都营运中心为每一位员工提供了广泛职业发展的卓越机会。我们相信这里是一个能够让有志者成功的地方，是一个可以共同发展成长的地方。

We connect you to our world of opportunity.
我们与机会紧紧相连。

We’re committed to giving you every opportunity to learn and grow by creating a thriving and inclusive workplace.
我们承诺通过创造一个蓬勃发展和包容性的工作场所，为您提供一切学习和成长的机会。