成都招聘

职位描述：
?Technical support management
?Install, upgrade, move/add/swap
?Monitoring request.
?Internal customers HW/SW troubleshoot and fix.
?Work closely with ACS India team to troubleshoot and fix the McDonald’s regional/nationwide network issue
?Assist the team and supervisor on specific project, file, and inventory check up.

Knowledge and Skills

?Familiar with PC and laptop
?Familiar with Windows XP, printer, windows network
?Familiar with customer application Microsoft Office 2003/2007, Internet Explorer, VPN client and anti-virus application.
?Excellent customer service skills
?Proven experience of handling complex technical issues identifying resolutions and communicating these
?Excellent problem analysis and resolve skills.
?Excellent written and analytical skills
?Ability to communicate with non-technical staff

Experience/Qualifications

? Fluent in both Chinese and English
?1-3 years related field working experience.
?B.S. degree in information technology / computer
?Fluent in both Chinese and English 举报 分享

RTS（餐厅技术服务公司）创立于2007年，是全球麦当劳餐厅的专业IT技术服务供应商。我们及我们的前身公司，已经为麦当劳的餐厅系统提供高品质IT服务超过25年。
RTS (Restaurant Technology Services LLC) was formed in 2007, we professionally provide IT support service to McDonald’s restaurants world-wide. We and our predecessor have a 25+ year history working with the McDonald’s system.

RTS不只是普通的技术服务台。我们关注于全面地改善餐厅的技术系统，提供包括技术服务台服务、帮助诊断和从根本上解决故障的问题管理服务、远程监控服务、自助工具服务以及资产管理服务。
我们为服务于麦当劳而骄傲，为“成为值得信赖的技术支持供应商”这一愿景而奋斗。
Restaurant Technology Services LLC is more than just a Help Desk. We focus on improving the overall health of McDonald’s system, providing IT support services that include Help Desk services, problem management to diagnose and resolve root cause issues, remote monitoring, self help tools and asset management.
We proudly serve the McDonald’s system, working at our utmost to be “trusted to make technology work”.