客房服务员
长春凯悦酒店
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:酒店/旅游
职位信息
- 发布日期:2017-07-07
- 工作地点:长春-朝阳区
- 招聘人数:2人
- 职位月薪:1.5-2千/月
- 职位类别:客房服务员/楼面服务员
职位描述
职位描述:
? Reports complaints or problems to Team Leaders/ Assistant Manager if no immediate solution can be found.
遇到投诉或问题,如果不能立即找到解决问题的方法,则向领班/副理汇报。
? Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
确保具有营销员的态度并在酒店内随时发现销售的机会。
? Ensures a high level of product knowledge of hotel and local area.
确保具有高水准的酒店及本地的产品知识。
? Ensures a high level of customer service is consistently maintained.
确保持续高水平的对客服务。
? Ensures the Team Leader/ Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.
确保将来自任何客人和其他部门的反馈与领班和副理进行沟通。
? To be knowledgeable and promote/ upselling F&B outlets and other facilities/ programmes whenever opportunities arises.
确保具有高水平的酒店及本地的产品知识,以便在机会出现时,宣传/销售餐厅产品及其它设施/活动。
? Complies with the Hotel Policies & Procedures relating to Housekeeping.
遵守酒店有关客房部的政策及程序。
? Complies with all systems and procedures as laid down by the Rooms Division.
遵守房务部定立的系统及程序。
? Performs routine duties in the cleaning and servicing of guest rooms ensuring the cleanliness meet Hyatt Brand Standards.
每日对客房的清洁和服务都达到凯悦品牌的标准。
? Stores, issues and maintains supplies, house linen and laundry, guest laundry.
负责储存、发放和提供布草、洗衣及客衣。
? Sorts, counts, folds, marks, or carries linens.
分拣、清点、折叠、标注及搬运布草。
? Replenishes supplies such as drinking glasses and writing supplies.
补充用品,如水杯及书写用具。
? Sweeps, scrubs, and vacuums floor as assigned.
根据安排,对地面进行打扫、擦洗及吸尘。
? Cleans rugs, carpets, upholstered furniture, and draperies.
清洁地毯、布艺家具及窗帘。
? Dusts furniture. Washes walls, ceiling, and woodwork. Washes windows, door panels, and sills.
为家具吸尘。清洗墙壁、顶板及木制装饰;清洗窗户、门板及门/窗框。
? Empties wastebaskets, empties and cleans ashtrays.
倒空垃圾桶及清洁烟灰缸。
? Transports trash and waste to disposal area.
将垃圾运到垃圾处理区域。
? Replenishes bathroom supplies.
补充浴室用品。
? Services and cleans guest rooms, both stay over and check-out, including bathroom cleaning, changing linen, vacuuming, and cleaning hallways.
服务并清洁包括住客及走客的客房,包括清洁浴室、更换布草、吸尘及清洁走道。
? Reports missing and damaged hotel property.
报告所有遗失及损坏的酒店财产。
? Reports and turns in all Lost & Found items as per Hotel “Lost and Found” policy.
根据酒店“失物招领”制度,报告并上交所有失物招领事项。
? Cleans and maintains all supplies, equipment and storage rooms.
保持所有供应品、设备及储藏室的整洁。
? Cleans the bathroom, windows, mirrors, fixtures and equipment.
清洁浴室、窗户、镜面、固定装置及设施。
? Is entirely flexible and adapts to rotate within the different sub departments of the Rooms Division or any other Department.
每日盘查客房小酒吧,将客人消费入帐并补充被消费的物品。
? Complete daily work sheet according to Housekeeping Department principle.
根据客房部规定填写每日工作报表。
? Use and control hotel keys according to hotel policy and Housekeeping principle.
根据酒店的政策和客房部的规定使用和控制钥匙。
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? Reports complaints or problems to Team Leaders/ Assistant Manager if no immediate solution can be found.
遇到投诉或问题,如果不能立即找到解决问题的方法,则向领班/副理汇报。
? Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
确保具有营销员的态度并在酒店内随时发现销售的机会。
? Ensures a high level of product knowledge of hotel and local area.
确保具有高水准的酒店及本地的产品知识。
? Ensures a high level of customer service is consistently maintained.
确保持续高水平的对客服务。
? Ensures the Team Leader/ Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.
确保将来自任何客人和其他部门的反馈与领班和副理进行沟通。
? To be knowledgeable and promote/ upselling F&B outlets and other facilities/ programmes whenever opportunities arises.
确保具有高水平的酒店及本地的产品知识,以便在机会出现时,宣传/销售餐厅产品及其它设施/活动。
? Complies with the Hotel Policies & Procedures relating to Housekeeping.
遵守酒店有关客房部的政策及程序。
? Complies with all systems and procedures as laid down by the Rooms Division.
遵守房务部定立的系统及程序。
? Performs routine duties in the cleaning and servicing of guest rooms ensuring the cleanliness meet Hyatt Brand Standards.
每日对客房的清洁和服务都达到凯悦品牌的标准。
? Stores, issues and maintains supplies, house linen and laundry, guest laundry.
负责储存、发放和提供布草、洗衣及客衣。
? Sorts, counts, folds, marks, or carries linens.
分拣、清点、折叠、标注及搬运布草。
? Replenishes supplies such as drinking glasses and writing supplies.
补充用品,如水杯及书写用具。
? Sweeps, scrubs, and vacuums floor as assigned.
根据安排,对地面进行打扫、擦洗及吸尘。
? Cleans rugs, carpets, upholstered furniture, and draperies.
清洁地毯、布艺家具及窗帘。
? Dusts furniture. Washes walls, ceiling, and woodwork. Washes windows, door panels, and sills.
为家具吸尘。清洗墙壁、顶板及木制装饰;清洗窗户、门板及门/窗框。
? Empties wastebaskets, empties and cleans ashtrays.
倒空垃圾桶及清洁烟灰缸。
? Transports trash and waste to disposal area.
将垃圾运到垃圾处理区域。
? Replenishes bathroom supplies.
补充浴室用品。
? Services and cleans guest rooms, both stay over and check-out, including bathroom cleaning, changing linen, vacuuming, and cleaning hallways.
服务并清洁包括住客及走客的客房,包括清洁浴室、更换布草、吸尘及清洁走道。
? Reports missing and damaged hotel property.
报告所有遗失及损坏的酒店财产。
? Reports and turns in all Lost & Found items as per Hotel “Lost and Found” policy.
根据酒店“失物招领”制度,报告并上交所有失物招领事项。
? Cleans and maintains all supplies, equipment and storage rooms.
保持所有供应品、设备及储藏室的整洁。
? Cleans the bathroom, windows, mirrors, fixtures and equipment.
清洁浴室、窗户、镜面、固定装置及设施。
? Is entirely flexible and adapts to rotate within the different sub departments of the Rooms Division or any other Department.
每日盘查客房小酒吧,将客人消费入帐并补充被消费的物品。
? Complete daily work sheet according to Housekeeping Department principle.
根据客房部规定填写每日工作报表。
? Use and control hotel keys according to hotel policy and Housekeeping principle.
根据酒店的政策和客房部的规定使用和控制钥匙。
职能类别: 客房服务员/楼面服务员
公司介绍
酒店概述
长春凯悦酒店是凯悦酒店集团於中国东北开设的新酒店,已于2016年1月19日开门纳客。位处东北中心地带的长春享有“北国春城”的美誉,是著名的汽车工业城市,并且有着深厚的近代城市文化。长春凯悦酒店位于长春市核心地带,坐落于人民大街最高建筑物长春宏汇国际广场,尽览长春市的迷人风光。这里毗邻繁华的商业区以及人民广场,交通便捷,距离龙嘉机场50分钟车程,距离长春火车站乘车仅需20分钟。
酒店拥有427间宽敞舒适、设计时尚的豪华客房,包括66间套房,房内设施先进齐备。四间别具风格的餐厅与酒吧提供独具匠心的美酒佳餚。3,500平方米多功能会议活动场地,为您举行各种会议、社交活动或婚宴提供一站式服务。配备现代运动设施的健身房以及环境优美的室内恒温游泳池, 可让您保持日常的锻炼计划,是一个让您放松身心的理想场所。
酒店拥有3500平方米的宴会会议设施,其中包括面积800平方米,能同时容纳五百人的豪华大宴会厅, 相连的迎宾区宽敞华贵,面积达500平方米,是举办宴会前酒会的理想场地。此外酒店还有中型宴会厅,面积约330平方米,适合150人或以下的宴会。 5个面积由66平方米至130平方米的多功能会议室,配备先进的视听设备,适合举办各类型大小会议。
酒店人力资源部办公时间:周一至周五 - 上午8点30分到下午5点30分
长春凯悦酒店是凯悦酒店集团於中国东北开设的新酒店,已于2016年1月19日开门纳客。位处东北中心地带的长春享有“北国春城”的美誉,是著名的汽车工业城市,并且有着深厚的近代城市文化。长春凯悦酒店位于长春市核心地带,坐落于人民大街最高建筑物长春宏汇国际广场,尽览长春市的迷人风光。这里毗邻繁华的商业区以及人民广场,交通便捷,距离龙嘉机场50分钟车程,距离长春火车站乘车仅需20分钟。
酒店拥有427间宽敞舒适、设计时尚的豪华客房,包括66间套房,房内设施先进齐备。四间别具风格的餐厅与酒吧提供独具匠心的美酒佳餚。3,500平方米多功能会议活动场地,为您举行各种会议、社交活动或婚宴提供一站式服务。配备现代运动设施的健身房以及环境优美的室内恒温游泳池, 可让您保持日常的锻炼计划,是一个让您放松身心的理想场所。
酒店拥有3500平方米的宴会会议设施,其中包括面积800平方米,能同时容纳五百人的豪华大宴会厅, 相连的迎宾区宽敞华贵,面积达500平方米,是举办宴会前酒会的理想场地。此外酒店还有中型宴会厅,面积约330平方米,适合150人或以下的宴会。 5个面积由66平方米至130平方米的多功能会议室,配备先进的视听设备,适合举办各类型大小会议。
酒店人力资源部办公时间:周一至周五 - 上午8点30分到下午5点30分
联系方式
- 公司地址:上班地址:人民大街3299号