Sr. Representative,CS, SCM, Polymers, CN
沙伯基础(上海)商贸有限公司
- 公司规模：10000人以上
- 公司性质：外资(非欧美)
- 公司行业：石油/化工/矿产/地质
职位信息
- 发布日期：2016-10-04
- 工作地点：上海
- 招聘人数：若干人
- 学历要求：本科
- 语言要求：英语 良好
- 职位类别：客服专员/助理
职位描述
职位描述：
JOB PURPOSE:
? After sales deal is concluded, handle with accuracy the Order Processing and Order Fulfillment activities in SAP to achieve customer satisfaction
and to reduce costs by first-time-right orders.
? Ensure on time shipments, coordinate credit issues, handle quality notifications and monitor on time payments
? Ensure correct and accurate customer master data
? Responsible for processing new orders in SAP, selecting service provider within the agreed allocation with sourcing & contracting team,
nominating transporters, monitor shipments, investigate reasons of delay, managing claims (e.g. claims related to detentions, demurrage
and damages); processing customers complaints, coordinating customer related payments (e.g. customer invoices, credit notes and debit notes)
according to business approval; maintaining relationships with customers and daily work coordination with third party providers (3PL) and
supporting his/her Manager as required.
? Fulfill his/her tasks to support the overall SABIC and SBU strategy and fulfill given targets, act according to SABICs values and mission and
promote SABICs brand and brand promise.
KEY ACOUNTABILITIES:
Order Management
? E-business
o Responsible for executing E-Business targets within customer base and notify improvement options to Customer
Service Manager.
o Jointly efforts with Sales and IT consultant to facilitate the SABIC E-business training to target customers
? Pre-Order Processing
o Support business development function in customer order related enquiries
o After sales deal and contract terms are concluded by , input data in the sales contract template and submit to for
review, approval and signatures., excluding term contracts
o After contract signed, assist in sending contract to customer for signature
o On Ad-hoc basis liaise with to check Credit insurance (insured Letter of Credit and Trade Insurance) and credit
facilities for customer orders in SAP and/or Customer Management System (CMS)
o Monitor and Review Letter of Credit, as uploaded by 3PL in intranet, and liaise with team for any amendments
or confirmation to proceed
? Order Entry & Release
o Assist to create customer orders in SAP and perform SAP system validation checks
o Check SAP system to find out system proposed Material availability date, system committed delivery date and
finalize issuing of order process in system
o Process system order issuing and system order release after confirmed payment is in order
o Contact Credit Financial Services (CFS) in for unblocking process
o Check system for Order status regarding order completion and closing
REQUIREMENTS:
? Bachelor’s Degree from an accredited university in Operations Management or Supply Chain Management or Logistics or
Business Administrative
? Other education qualification shall possess 3 - 5 years in customer service, and order fulfillment
? Also possess good knowledge of petrochemical industry and its related shipping and logistic arrangement
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JOB PURPOSE:
? After sales deal is concluded, handle with accuracy the Order Processing and Order Fulfillment activities in SAP to achieve customer satisfaction
and to reduce costs by first-time-right orders.
? Ensure on time shipments, coordinate credit issues, handle quality notifications and monitor on time payments
? Ensure correct and accurate customer master data
? Responsible for processing new orders in SAP, selecting service provider within the agreed allocation with sourcing & contracting team,
nominating transporters, monitor shipments, investigate reasons of delay, managing claims (e.g. claims related to detentions, demurrage
and damages); processing customers complaints, coordinating customer related payments (e.g. customer invoices, credit notes and debit notes)
according to business approval; maintaining relationships with customers and daily work coordination with third party providers (3PL) and
supporting his/her Manager as required.
? Fulfill his/her tasks to support the overall SABIC and SBU strategy and fulfill given targets, act according to SABICs values and mission and
promote SABICs brand and brand promise.
KEY ACOUNTABILITIES:
Order Management
? E-business
o Responsible for executing E-Business targets within customer base and notify improvement options to Customer
Service Manager.
o Jointly efforts with Sales and IT consultant to facilitate the SABIC E-business training to target customers
? Pre-Order Processing
o Support business development function in customer order related enquiries
o After sales deal and contract terms are concluded by , input data in the sales contract template and submit to for
review, approval and signatures., excluding term contracts
o After contract signed, assist in sending contract to customer for signature
o On Ad-hoc basis liaise with to check Credit insurance (insured Letter of Credit and Trade Insurance) and credit
facilities for customer orders in SAP and/or Customer Management System (CMS)
o Monitor and Review Letter of Credit, as uploaded by 3PL in intranet, and liaise with team for any amendments
or confirmation to proceed
? Order Entry & Release
o Assist to create customer orders in SAP and perform SAP system validation checks
o Check SAP system to find out system proposed Material availability date, system committed delivery date and
finalize issuing of order process in system
o Process system order issuing and system order release after confirmed payment is in order
o Contact Credit Financial Services (CFS) in for unblocking process
o Check system for Order status regarding order completion and closing
REQUIREMENTS:
? Bachelor’s Degree from an accredited university in Operations Management or Supply Chain Management or Logistics or
Business Administrative
? Other education qualification shall possess 3 - 5 years in customer service, and order fulfillment
? Also possess good knowledge of petrochemical industry and its related shipping and logistic arrangement
职能类别： 客服专员/助理
公司介绍
关于SABIC
沙特基础工业公司(SABIC)是全球领先的多元化化工企业，在聚乙烯、聚丙烯及其他高端热塑性塑料产品、乙二醇、甲醇和化肥制造领域均处于全球领先地位。
2013年，SABIC的净利润达253亿里亚尔（67亿美元），销售收入总计为1890亿里亚尔（504亿美元）。截止至2013年底，SABIC的总资产达到3391亿里亚尔（904亿美元）。
SABIC的业务部门包括：基础化学品部、高性能化学品部、聚合体部、创新塑料部、化肥及金属品部门, 业务遍及全世界45多个国家，拥有4万名员工， 并在沙特阿拉伯、美洲、欧洲和亚太地区设有制造基地。SABIC科研资源丰富，全球共有19个技术与创新中心，分别位于沙特阿拉伯、美国、荷兰、西班牙、日本、印度、中国和韩国。
SABIC创立于1976年，总部位于利雅得。沙特阿拉伯政府拥有该公司70％的股份，其余30％由沙特阿拉伯以及海湾合作委员会其他成员国家的私人投资者所有。
关于SABIC大中华区
自上世纪80年代进入中国，中国已成为沙特基础工业公司（SABIC）亚洲企业增长战略和持续投资的关键动力与核心。目前，SABIC已在大中华区设立18个办事处并拥有1300名员工，分别位于北京、上海、成都、重庆、大连、广州、杭州、青岛、深圳、苏州、厦门、天津、香港及台北。
SABIC在上海、广州（南沙）和重庆（于2014年建成投产）拥有三个工程塑料共混生产基地，同时SABIC和中国石油化工集团公司在天津合资共建了中沙（天津）石化有限公司（SSTPC）。
2013年底，体现顶尖技术水平的SABIC上海研发中心正式落成启用，其初期投资达1亿美元。研发中心致力于开发下一代创新技术，并为其在中国和该地区出现紧急问题的客户提供解决方案。
更新至2014年10月1日
如您想了解更多公司信息，欢迎访问SABIC前程无忧官方招聘网站: http://sabic.51job.com/
沙特基础工业公司(SABIC)是全球领先的多元化化工企业，在聚乙烯、聚丙烯及其他高端热塑性塑料产品、乙二醇、甲醇和化肥制造领域均处于全球领先地位。
2013年，SABIC的净利润达253亿里亚尔（67亿美元），销售收入总计为1890亿里亚尔（504亿美元）。截止至2013年底，SABIC的总资产达到3391亿里亚尔（904亿美元）。
SABIC的业务部门包括：基础化学品部、高性能化学品部、聚合体部、创新塑料部、化肥及金属品部门, 业务遍及全世界45多个国家，拥有4万名员工， 并在沙特阿拉伯、美洲、欧洲和亚太地区设有制造基地。SABIC科研资源丰富，全球共有19个技术与创新中心，分别位于沙特阿拉伯、美国、荷兰、西班牙、日本、印度、中国和韩国。
SABIC创立于1976年，总部位于利雅得。沙特阿拉伯政府拥有该公司70％的股份，其余30％由沙特阿拉伯以及海湾合作委员会其他成员国家的私人投资者所有。
关于SABIC大中华区
自上世纪80年代进入中国，中国已成为沙特基础工业公司（SABIC）亚洲企业增长战略和持续投资的关键动力与核心。目前，SABIC已在大中华区设立18个办事处并拥有1300名员工，分别位于北京、上海、成都、重庆、大连、广州、杭州、青岛、深圳、苏州、厦门、天津、香港及台北。
SABIC在上海、广州（南沙）和重庆（于2014年建成投产）拥有三个工程塑料共混生产基地，同时SABIC和中国石油化工集团公司在天津合资共建了中沙（天津）石化有限公司（SSTPC）。
2013年底，体现顶尖技术水平的SABIC上海研发中心正式落成启用，其初期投资达1亿美元。研发中心致力于开发下一代创新技术，并为其在中国和该地区出现紧急问题的客户提供解决方案。
更新至2014年10月1日
如您想了解更多公司信息，欢迎访问SABIC前程无忧官方招聘网站: http://sabic.51job.com/
联系方式
- Email：hr@sabic.com.cnPurpose
- 公司地址：地址：span上海市秀浦路2550号