北京招聘

职位描述：
Position: Course Consultant 课程顾问
Line of Business: A&C English
Reports to: Center Manager
Date of update: September 2013
 
北京西乐优学教育咨询有限公

Job Description 工作目标
A&C English Course Consultant provides the A&C English Experience to potential parents through a comprehensive solutions oriented demonstration and sales process. Once a parent has enrolled and becomes a member of the A&C English Center the Course Consultant maintains a strong relationship with the parent and learner to develop a long-lasting relationship with A&C English.
A&C学科英语课程顾问通过以解决问题的销售方式贯穿试听课程和销售环节，为潜在客户提供“A&C学科英语式体验”。一旦家长报名参与成为了A&C学科英语中心的一员，课程顾问将与家长和孩子保持密切联系，帮助他们与A&C学科英语建立一种长久的关系。

Key Responsibilities 主要责任
Business Responsibilities 工作职责
- Work closely with the operations and academic teams to deliver the A&C English Experience to both new and
existing parents to support monthly and quarterly center sales target achievement.
- Follow up with potential customer by telephone to schedule appointments and confirm appointments.
- Introduce A&C English course contents and teaching methodology to parents in strict accordance with A&C
English sales process and policies.
- Invite parent referrals to join A&C English
- Create and maintain accurate customer profiles within Sales System.
- Develop and maintain relationships with parents, as needed helps parents solve issues.
- Provide on-going feedback to the Center Manager in regards to center sales strategy and tools
- Support marketing activities in and outside of the center to enroll new parents into A&C English programs.
- Maintain a professional and polished A&C appearance at all times.
- Punctual to all scheduled shifts
- 与运营部门和学术部门紧密合作，为新的客户和现有客户传递A&C学科英语式体验，确保中心完成每月
和每季度的销售指标。
- 电话跟进潜在客户，安排预约时间，确认预约。
- 严格按照A&C学科英语销售程序和政策为家长介绍A&C学科英语课程内容和教学方法。
- 邀请家长推荐朋友来A&C学科英语学习
- 在销售系统中创建和保存准确的客户资料
- 与家长建立和保持良好的关系，及时为家长解决所碰到的问题。
- 提供有关中心销售战略和销售工具的反馈给中心经理。
- 为市场部活动提供中心内外的支持，吸引更多的家长报名A&C学科英语课程。
- 随时维持A&C学科英语专业和清洁的形象。
- 准时对待所有列入日程的工作。

Main KPIs (including but not limited to)主要的业绩指标（包括但不局限于）
- Achieve individual renewal enrollment targets
- Achieve individual new enrollment and product targets
- Achieve center cash-in sales target
- 达到个人续读指标
- 达到新生报名指标
- 达到中心现金收入指标


Job Qualifications　职位资格：
1 year minimum sales related work experience, with children's related business as a plus.
A passion for working with children and their families / caregivers; Understand kid parent’s experience and kid education.
Flexible to work evenings and weekends.
College degree or above required；Basic computer skills including MS Word and Excel.
Basic spoken and written English
具备1年以上的销售相关工作经验；有儿童相关行业工作经验者优先考虑。
拥有与孩子及其家庭/看护者们一起工作的热情；了解儿童父母的经历以及儿童教育。
具备灵活的工作时间（晚上及周末）。
大专以上学历，掌握Word、Excel等基本电脑技能。
基本英语口语和书写能力

Core Skills 核心能力：
  High personal integrity
  Being responsible and accountable for execution
Communication & Relationship building – well self-presenting self and listening/ understanding others,
cultivates relationships to advance business goals.
Working under pressure and effectively handle stress
为人正直
有责任心并能贯彻执行工作
沟通以及关系建构--善于自我表现和倾听/理解他人，建立利于工作开展关系及人际网络
能在压力下进行工作并可以有效地承受及舒缓压力

Functional Skills岗位技能：
Basic Selling Skills
Basic Sales Knowledge
Understand life of kid parent and children, know about kid parent’s experience and kid education
Handling complaints
Problem solving
Exploring customer needs
Understand life of kid parent and children, know about kid parent’s experience and kid education
Sales process and policies
Successfully handles initial inquires from parents as well as consultations and conferences with parents
Follows up with potential customers including those scheduled for demos
Delivering Customer Satisfaction
Exceptional listening, presentation, and communication skills
Maintains professional appearance
基本的销售技能
基本的销售知识
理解儿童父母和儿童本身；了解儿童父母的经历以及儿童教育
处理投诉
解决问题
探索客户需要销售流程以及政策
成功回应家长初步的询问，以及提供相关咨询服务
跟进潜在的客户（包括那些参加试听课程的客人）
提供客户满意
突出的倾听能力，演讲能力还有沟通技巧
保持专业形象 举报 分享

Cathysubject西乐优学成立于2013年，引进全球领先的教育出版商麦格希教育最新少儿英语研发成果Midi English，旨在为3-15岁青少儿提供更专业的英语培训。
Cathysubject成立之初就有了她的使命：成长无界限，教育无疆域。多元化国际视野开拓，全英浸入式课堂体验，丰富有趣的课堂教学，专业全职中、外英语培训师，专业全职教学服务团队，只为陪伴孩子，一路成长！
Cathysubject拥有自己强大的教学研发团队，独创“CaMax”教学体系，帮助孩子高效的学习英语。