北京招聘

Capacity:
职位职责
Full time or part-time, 3-5 days / week.
全职或者兼职,5天/周.
Working time is 9 hours a day with 1 hour break for meal.
工作时间是9小时一天,有1个小时时间吃饭.
Kocoon is open Tuesday-Sunday, 10:30-21:00.
Kocoon 开放时间是周二-周日,10:30 - 21:00

Salary:
工资:
Salary depending on competence and experience.
根据个人能力和工作经验的不同,薪酬范围不一.
Probation period: 1 month for 1 year of contract if the employee passes the probation period exam.
试用期:如果员工通过试用期考核后,则1年的合同是1个月的试用期.
The salary during probation period is 80% of the salary.
试用期间工资是正式工资的80%.
Benefits:
福利:
Meal allowance: 12rmb / full day of work or meal ticket
餐费补贴:12元/天饭补或午餐劵一张.
After probation period:
试用期后:
5% commission on retail
产品销售5%的提成.
A percentage on membership sales (promotions not included): 2-3% for new vip, and 1-2% fore renewals.
会员卡的销售提成(不包括促销):新开卡提成2-3%的提成,续卡1-2%的提成.
All the above is before tax.
以上所有都是税前.
Social Benefits including old age pension, unemployment, work injury, medical coverage and maternity (maternity insurance is only available to Beijinger) will be provided. The company will pay the employer portion of these benefits; the employee is responsible for the employee portion.
社会福利包括养老险、失业险、工伤险、医疗险和生育险(生育险仅限北京当地人).公司付公司应该承贷的部分;员工自己付个人承担的部分.
Objective:
工作目标
Ensure guest spa experience exceeds expectation
保证客人的spa过程超乎其想象.
Ensure client queries are answered, reservations are recorded correctly and payment procedures are completed.
保证应答客人的咨询,预订准确无误,确保客人付款结账
Assist Spa Manager in Spa operations and administration
协助经理店面的日常运行及行政工作.
Main Responsibilities
主要职责
Guest Experience Management:客户的管理
Manage the appointment schedule负责客户的预约.
Respond to clients' queries 回答客人的询问
Conduct check-in, check out and payment procedures. 负责客人的迎接送往和结账
Manage client profile 管理客户档案
Follow up with Referral system, flyer cards and gift vouchers, seasonal
promotion, etc. 跟进转介系统、传单和礼券,季节性的宣传活动等
Make the tea and fruit tray for the spa guests. 为spa的客人做茶点
Assist with Spa Operations:协助店面的运营
Assist with bookkeeping and keep track of income and expenses
协助记账和记录每笔收入和支出.
Assist Inventory Manager & Spa Manager with stock management
协助库管经理和spa经理管理库房
Schedule Shift Roster for staff and keep record of attendance
为员工排班,登记出勤表
Assist in supervising the maintenance and cleanliness of the Spa at all time
协助记账和记录每笔收入和支出.
File management and corporation belongings management
档案管理以及公司档案分类
Assist with Business Administration & Development:协助公司行政工作以及公司的发展
Sourcing, negotiation and liaison with product suppliers and equipment
manufacturers or distributors, and other 3rd parties
Translation of material (ex: newsletter, menus)
Interpret for special events and visiting practitioner
找货源,谈判,联系产品及仪器的供货商,工厂,供货商,以及第三方.
相关资料的翻译(如月通知,价目单)
为相关活动及来访技师做口译.
General charges 主要管理职责:
Oversee all details (hygiene, fruits, tea, flowers...) in the Spa 监督所有服务细节(卫生,水果,茶点,和鲜花.......)
参阅并遵守Spa的标准流程和制度、格式和手册.
Make sure we present the delicate, professional, and unique service to our
clients, in a clean environment.
确包我们呈现给客人一个干净整洁的环境,并给客人送去细致入微,专业,独一无二的服务.
Minimum educational qualifications最低学历要求 :
College degree. 大学文凭
Minimum work experience required 最低工作经验要求:
1 year of working experience is required preferably in the hospitality industry.
1年服务业工作经验.
Training provided. 公司提供培训
Proven business skills required工作技能要求:
Customer service, communication in English.
懂客户服务,能用英语交流.
Technical skills required 其他技能:
Computer literate (Office) and some notions of designing and printing is an
advantage.
精通办公软件,懂设计或印刷者优先
Language required语言能力要求:
Bilingual English.
英汉双语
Personal trait 品格要求:
Honest and reliable. 诚实可信
Articulate verbal and written communication 良好的口头和书面表达能力
Smart and love to co-work with others 机敏并热爱与人合作
Interpersonal skills 良好的人际交往能力
Enthusiastic 热情
Empathetic 感性
Professional presentation 专业的个人形象气质
Other specifications required:
其他特别要求:
Willing to work shift hours including nights and weekends, and occasional
Over-time if required.
愿意按轮班制工作包括晚班和周末,以及按要求偶尔加班.
Flexible to work on public holidays. Overtime can be recuperated, and work during public holidays will be compensated according to regulations.
能灵活的在假期工作.加班时间可以倒休,根据国家规定节假日加班可得相应的补偿.
Documents required and to attach:
相关证件要求:
※ Copy of valid hygiene certificate
※ 有效的卫生体检合格证复印件.
※ Letter of recommendation of at least one previous employer, stamped
※ 至少一份过去雇主的推荐信,要求盖章.
※ Copy of work certificates and proof en contract ending
※ 工作证复印件以及上一份工作合同结束的证明.
※ Copy of school diploma
※ 毕业文凭复印件.
Contact Person:
Ali Zhao E-mail kocooninfo@kocoonspalounge.com
spaculturechina@gmail.com

贵公司是一家法式与日式相结合的具有非常高标准健康理念的spa,力求于在快节奏都市的工作和生活里，提供给具有紧张情绪和压力的需求者一个完全放松身心的服务和护理。