北京招聘

Job Summary:
Based in Beijing, as part of our Customer Service group, the primary task of the Customer Service Representative (Beijing) is to ensure a liaison between the internal/external customers and the Chinese-market, also be required to work in close collaboration with the sales force, participate in maintaining excellent customer service.

More specifically, your duties will consist of the following tasks:
?Processing customer orders in our SAP system
?Ensuring appropriate follow-up and updates of these orders with customers
?Coordinating activities and internal follow-up with other department involved in the order processing, i.e. Sales, Planning, Credit or Logistics based in Canada and/or in other countries.
?Responding to customer enquiries and requests rapidly and in a professional manner
?Managing customer complaints
?Participating in the continuous improvement of our customer service quality
You will also be required to perform any other task related to this position.

Job Requirement:
?Extremely customer-oriented
?Action- and results-driven
?Good analytical skills and judgment
?Highly responsible and courteous
?Outstanding organizational skills
?Self-sufficient and ability to multitask
Technical competencies
?Technical background in Optics, Telecom or Electronics
?Knowledge of customer service in a fast-paced environment
?Proficiency in Microsoft Office applications
?Knowledge of SAP and other similar tools (asset)
?Good written and spoken English and Mandarin
Other competencies
Education: University degree in an appropriate field (Business Administration, International Commerce, etc...)

EXFO is a recognized test and measurement expert in the global telecommunications industry. The Telecom Division, which represents our main business activity, offers fully integrated and complete test solutions to network service providers (NSPs), cable TV operators,telecom system vendors and component manufacturers in approximately 70 countries.

We are the global market leader for portable optical test solutions and a leading supplier of protocol and copper access test solutions to enable triple-play services over converged, IP networks.

If you have what it takes to be the best, then now you to can join our winning team.

If you are interested in these positions and meet the qualification, please send your English or Chinese resumes to the e-mail address jobs.china@exfo.com within one week. Visit us at www.EXFO.com