北京招聘

Duties and Responsibilities:

1. Coordinating service activities, including:
协调服务部门的各项活动，包括：
1)Answering & transferring phone calls from customers.
客户电话来电转接；
2)Check customers repair fax.
检查客户的返修件；
3)Update and maintain service data in Open Task and ERP system, analyzing the data and forwarding them to responsible person.
更新并维护Open Task及ERP系统中的服务数据，分析并转发给相应的负责人；
4)Provide customers out of warranty with service contract, SP quotation and management.
提供给客户保外服务合同及备品备件报价等；
5)Arrange service engineer, provide the customers’ contact method and the problems, and deliver service ticket.
协助安排服务工程师，提供客户的联系方式、沟通问题，交付服务单；
6)Check the account with customers and collect money once a month.
每月核对客户收款情况；
7)FAP collecting Summary.
FAP汇总；
8)Consolidate DSR & process with service Tips.
汇总DSR报告及跟进服务情报。
2. Maintaining effective and timely communication with engineers, obtaining regular progress updates for work orders.
和服务工程师保持有效及时的沟通， 定期更新服务案件的进展情况；
3.Coordination with finance on Service Case A/R collection.
协助财务进行服务应收账款的回收；
4.Support the Spare Return Part Collection.
支持备品备件的回收；
5.Coordination of training arrangements for SV Team.
协调服务部门的培训安排；
6.Local office administration support if necessary.
当地办公室事务的支持；
7.Other job-related duties as assigned by supervisor.
上级安排的其他工作；

Qualification:
1. Bachelor degree in office administration or relative majors.
本科以上学历，办公室行政等相关专业
2. At least 2 years’ working experience in an multinational corporation.
至少两年跨国公司工作经验
3. Good knowledge of Business English, accounting & office administration.
熟知商务英语，会计，办公室行政等相关知识
4. Practical knowledge of Office, Lotus Notes, BaaN ERP and databases
熟练操作微软办公软件，Lotus邮件系统，BaaN ERP 和相关的数据库
5. Good attitude, clear expression, good ability of organization and coordination , independent and flexible.
态度端正，善于表达，较好的组织协调能力, 独立性强，灵活

德马吉简介

吉特迈集团系德国独资企业，是全球领先的切削机床制造商。集团核心业务领域覆盖全面，包括“车削”、“铣削”、“超声振动加工”、“激光加工技术”及为机床和太阳跟踪系统而设计的自动化与软件解决方案。公司的产品线不仅包括价格实惠的入门级经济型机床，同时还有满足复杂加工要求的高科技机床。为满足全球不断增长的需求，吉特迈集团已经开发了面向用户的全面的产品线。

目前吉特迈集团拥有员工6,400多名，在全球35个国家设有71家国内国际销售服务公司（德马吉公司），拥有可随时调配使用的密集销售服务网络。



Brief Introduction of DMG

GILDEMEISTER is the leading manufacturer worldwide of cutting machine tools. The core business areas of “Turning", “Milling“, “Ultrasonic“ and “Laser“ are complemented by automation and software solutions for machine tools and solar tracking systems. The product range includes both ECO machines, which offer customers the chance of entering the field of standard machines at a competitive price, as well as high-tech machines for highly complex manufacturing requirements. GILDEMEISTER has developed a whole range of user-orientated innovations to confront the ever-increasing demands of the global market.

There are currently more than 6,400 employees working for the GILDEMEISTER Group around the world. With 71 national and international sales and service locations (DMGs) of its own in 35 countries of the world, the group has the densest sales and service network in the branch at its disposal.
(关键字: DMG 德马吉)


现因公司业务拓展的需要，诚聘以下人才加盟。

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