北京招聘

Job Description:
1.To maintain close contact with growing user network of GBI subscription database service.Encourage frequent use of system, respond to questions and suggestions and promote client satisfaction.
2.Provide product and regulatory related trainings for all accounts

Key responsibilities and accountabilities:
?Support key account managers to ensure current client renewal
?Build solid relationship with client key contact person for daily operations
?Timely answer client questions, support client service tickets, organize training for new users when needed
?Proactively understand user needs
?Give Client feedbacks to Product team in a structure way, coordinate with analyst and IT team efforts to continually improving product based on client use/response
?Give effective training to client with solid knowledge of GBI products
?Capable of identify client demand and introduce sales opportunities to key account manager or sales specialist
?Work closely with GBI company leaders to develop client loyalty programs and user incentives
?Develop client monthly and quarterly reports with strong analytical skills
?Monitor key client usage from backend and manage abnormal high usage and low usage users
?Provide product and regulatory related trainings twice weekly to all accounts, introduce company product and answer related questions

Minimum Education and Experience:
?1 3 years working experience in pharmaceutical industry
?Degree in medicine or pharmacy is a plus
?Experience in life science or pharmaceutical related industries is a plus
?Experience in pharma regulatory department, CROs or medical publishing agencies is a plus
?Bachelor degree holder as minimum requirement
?Excellent spoken and written English

Additional Requirements
?Independent and entrepreneurial approach to problem solving
?Track record of excellence in working with clients and addressing client needs
?Pleasant, patient, detail oriented and cheerful personality
?Strong presentation and communication skills
?Comfortable communicating with senior management

GBI 2002年成立于上海，专注中国市场，为药企、器械企业和其他服务提供商建立多元的市场情报解决方案组合。GBI的高附加值行业信息、新闻及数据服务能力帮助个人和组织做出以数据为驱动的决策，更高效地沟通。

目前，GBI的产品及服务主要涵盖两个方面：信息与洞察产品、数据与分析服务。信息与洞察产品包括三个不同类型的数据库：SOURCE、DEVINT、METRIX。

◆ SOURCE 医药竞争情报在线数据库
   为医药行业的专业人士提供行业新闻、数据情报、分析工具，帮助企业作出以数据为驱动的关键决策。
◆ DEVINT 医疗器械竞争情报在线数据库
   整合了产品、公司、市场等方面的数据，并通过分析工具、及时的行业政策与新闻帮助企业作出以数据为驱动的关键决策。
◆ METRIX KOL医学专家在线数据库
   医疗行业专业人士筛选、追踪 KOL医学专家，更为高效寻求合作者，便捷地让研发人员掌握药物的研发状况，市场营销人员策划与执行市场推广方案将更为精准有效。

作为一个值得信赖的情报提供者，GBI与跨国公司及国内企业建立了长期的密切合作关系，共同推动医疗保健行业持续向前发展。目前公司客户覆盖95%以上跨国药企、中国创新药企业、咨询公司及投资公司。