亚太区客户服务中心技术支持工程师
泰克科技（中国）有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：仪器仪表/工业自动化
职位信息
- 发布日期：2013-11-16
- 工作地点：上海-徐汇区
- 招聘人数：1
- 工作经验：一年以上
- 学历要求：本科
- 语言要求：英语良好
- 职位类别：售前/售后技术支持工程师
职位描述
Job Responsibilities
As a vital team member you will provide top-tier product and applications support for most Tektronix and Keithley products. Our customers are engineers, designers, purchasing agents and end users/partners within the largest and most advanced technology companies. Each day, you will join 1:1 with these customers to solve a broad variety of complex engineering challenges encountered as they invent, develop, deploy or maintain their current and next-generation products. They use (or be about to use) Tektronix and Keithley products and need our support when they meet any difficulty related. You will also work with our sales team and partners to drive customer preference for our products and provide pre-and-post-sale technical/product related support. Enabling your success is access to the highest-caliber engineering talent in the world, support tools, training and infrastructure that allow you to interact with customers in real-time, and a culture which encourages technical and professional growth. As an Applications Engineer at Tektronix you will be part of a global company, which leads in its markets, is recognized around the world for quality and engineering excellence, and which strives for total customer satisfaction.
Job Requirements
1. To succeed in this exciting role you must possess a recognized BSEE, or BSCS, which serves as a key foundation for professional growth.
2. You will need demonstrably excellent customer communication skills (written and verbal), both in English and Chinese.
3. You must also possess the ability to multi-task in a support-center-like environment (a call center environment), while simultaneously maintaining forward momentum on projects and initiatives you will participate in. So Time management ability is also very important.
4. Before online to solve customer's enquiries, you should experience 8-12 weeks learning process. You must possess a passion for teamwork and strong desire for learning. We are a highly motivated, hard-working team which is largely self-directed.
5. Operation and application experience with Tektronix or Keithley instruments is a strong plus for this position.
6. Skill and experience of SNMP/ XML C/ C++/ VB/ MATLAB…etc. is preferred. (any one kind)
7. PC and relevant software skills (MS Word, Excel, Power Point, and Outlook) are required. We have quite a few documentation job daily. Additional experience in Sales, Marketing, and/or engineering is a plus.
As a vital team member you will provide top-tier product and applications support for most Tektronix and Keithley products. Our customers are engineers, designers, purchasing agents and end users/partners within the largest and most advanced technology companies. Each day, you will join 1:1 with these customers to solve a broad variety of complex engineering challenges encountered as they invent, develop, deploy or maintain their current and next-generation products. They use (or be about to use) Tektronix and Keithley products and need our support when they meet any difficulty related. You will also work with our sales team and partners to drive customer preference for our products and provide pre-and-post-sale technical/product related support. Enabling your success is access to the highest-caliber engineering talent in the world, support tools, training and infrastructure that allow you to interact with customers in real-time, and a culture which encourages technical and professional growth. As an Applications Engineer at Tektronix you will be part of a global company, which leads in its markets, is recognized around the world for quality and engineering excellence, and which strives for total customer satisfaction.
Job Requirements
1. To succeed in this exciting role you must possess a recognized BSEE, or BSCS, which serves as a key foundation for professional growth.
2. You will need demonstrably excellent customer communication skills (written and verbal), both in English and Chinese.
3. You must also possess the ability to multi-task in a support-center-like environment (a call center environment), while simultaneously maintaining forward momentum on projects and initiatives you will participate in. So Time management ability is also very important.
4. Before online to solve customer's enquiries, you should experience 8-12 weeks learning process. You must possess a passion for teamwork and strong desire for learning. We are a highly motivated, hard-working team which is largely self-directed.
5. Operation and application experience with Tektronix or Keithley instruments is a strong plus for this position.
6. Skill and experience of SNMP/ XML C/ C++/ VB/ MATLAB…etc. is preferred. (any one kind)
7. PC and relevant software skills (MS Word, Excel, Power Point, and Outlook) are required. We have quite a few documentation job daily. Additional experience in Sales, Marketing, and/or engineering is a plus.
公司介绍
泰克公司是促进计算机和通信一体化进程的主要厂商之一。几乎每次您在浏览网站、点击鼠标、使用手机通话或打开电视机时，都会接触到泰克的技术。泰克在各领域赢得了广泛的客户群，在许多以技术创新驰名的业界巨擘的设计中心、实验室以及通信网络之中，都有泰克的技术和产品。泰克推出的各种解决方案在过去这 70 年间，为许多人类重大进步提供了强有力的支持。 医疗、通信、移动、太空，我们的办事处遍布于 21 个国家和地区，致力于为即将创造未来的全球科学家、工程师和技术人员提供服务和支持。
我们思想远大。 我们热爱挑战。 我们崇尚创新。 我们勇于开拓新路，创造改变世界的技术。 您要加入我们吗？
公司地址：
【上海】
- 上海市长宁区福泉北路518号9座
- 上海市浦东新区川桥路1227号
中国大陆地区其他办公地点：北京、成都、西安、武汉、深圳
我们思想远大。 我们热爱挑战。 我们崇尚创新。 我们勇于开拓新路，创造改变世界的技术。 您要加入我们吗？
公司地址：
【上海】
- 上海市长宁区福泉北路518号9座
- 上海市浦东新区川桥路1227号
中国大陆地区其他办公地点：北京、成都、西安、武汉、深圳
联系方式
- Email：APAC-TSC@tektronix.com
- 公司地址：br【上海】