北京招聘

Position：break fix S/IMAC/desk side support 故障处理工程师/桌面支持
1. Support hardware break/fix by coordinating with Client representative.
通过与客户代表协调，从客户现场中获取设备，支持硬件中断/修复。
2. Configure, troubleshoot, and reinstall supported software,hardware and peripherals.
配置、故障排除和重新安装支持的软件,硬件和外设。
3.Resolve incidents associated with in-scope equipment and software, provide break/fix support, advice, and assistance to authorized end users.
解决与范围内设备和软件相关的事故，提供故障/修复支持，建议，并向授权最终用户提供帮助。
4. Perform installations, de-installations, cascades, moves, adds and changes for all hardware and software supported under the Services at designated Client sites.
根据客户的要求，对服务项下支持的所有硬件和软件进行安装、卸载、级联、移动、添加和更改。
5.Coordinate all internal and external functions and activities required to for execution of the IMACs.
协调所有内部和外部职能和活动，以执行imac。
6. Coordinate and communicate with designated Client personnel or other third parties concerning scheduling and requirements to minimize the impact on end users.
与指定的客户人员或其他第三方就计划和需求进行协调和沟通，将对最终用户的影响降到最低。
7.Test the equipment, software, and related services after the implementation of the IMAC request to include network access (e.g., file open and print routing capabilities, remote connectivity, Internet/intranet access, etc.) to confirm the device is functioning as required.
IMAC请求实现后，对设备、软件和相关服务进行测试，包括网络接入(如文件打开和打印路由能力、远程连接、Internet/intranet接入等)，以确认设备是否按要求运行。
9.Assist Client to perform any required end user backup procedures. ？
协助客户端执行任何必要的最终用户备份程序。
10.Resolve deskside resolvable incidents.
解决桌面可解决的事件。
Required ability:
Resolve deskside resolvable incidents that may include the following activities:
1. update BIOS, if required. 如果需要，请更新BIOS。
2.Troubleshoot supported software configuration issues. 排除支持的软件配置问题。
3.run virus eradication software. 运行杀毒软件。
4.delete identified unauthorized applications or spyware.
删除识别的未经授权的应用程序或间谍软件。
5.configure remote access support. 配置远程接入支持。
6.attempt to replicate the problem or situation encountered by the end user or ascertain which steps were taken by the end user and observe the results.
尝试复制最终用户遇到的问题或情况，或确定最终用户采取了哪些步骤，并观察结果。
7.assist in resolving connectivity issues, including login, file access, and printing, and serve as remote hands for supported software installation or uninstallation as reasonably directed by the end user.
协助解决连接性问题，包括登录、文件访问和打印，并根据最终用户的合理指示充当支持的软件安装或卸载的远程助手。
8.perform virus scan, as necessary, and follow Client’s virus notification process as defined in the PPG.
根据需要执行病毒扫描，并遵循PPG中定义的客户端病毒通知流程。
9.perform troubleshooting activity prior to re-imaging as a resolution step.
作为解决步骤，在重新成像之前执行故障排除活动。
10.restore the supported hardware and supported software to Client standard specifications, as set forth in the PPG.
将所支持的硬件和软件恢复到PPG中规定的客户标准规格。
11.Windows server？, Microsoft 365, 熟练Windows server？, Microsoft 365。
福利待遇;
1、休假制度：及国家法定假期（包括周末休息，清明五一中秋国庆产假及看护假、哺乳假等各类假期）。
2、其它的薪酬待遇：外资公司，年休假，年终奖金、过节费、岗位津贴、全勤奖、社保、住房公积金、商业补充险、节日礼物等。

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The world of I.T. is advancing at a phenomenal rate and provides undreamed of opportunities for you – our business partners – to grow exponentially in your respective fields. AVASO has developed an enviable reputation around the globe over the past decade for？high quality, well priced and on-time technology solutions across diverse industry sectors.
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