北京招聘

JOB PURPOSE

The role holder will be working under the company’s and growth (B2B & B2C) specific strategy and responsible for maintaining and driving business growth (repeat orders) from existing key B2B account and high-value B2C clients, The account manager will not only drive growth of existing high-value allocated B2B accounts but also high-value B2C customers via deeper engagements. The account manager has to ensure that the company has leading position against competitors and improve whatever needed; regular B2B & B2C performance tracking, regular reporting generation and circulation to teams and management as per outlined role KPI. The account manager will also extend strong support to sales team and liaising with CS and related teams ensure all allocated high-value B2B accounts growth activities get fully supported / executed; regular contacts with clients, including via telephone, emails, and proactively get involved in overall performance driven activities especially repeat orders and referrals.

ACCOUNTABILITIES

Responsible for maintaining and development of allocated key account and high-end clients - B2B & B2C, via repeat orders, identifying any possible B2B opportunity from existing / new B2C customers and diligently passing the relevant details to Sr Manager-Sales / Head-Customer Service. Identify client requests and provide proper solution.

1. Responsible for design and implementation plan for key accounts, coordinate teams to ensure business growth as defined role KPI
2. Maintain strong relationship with allocated existing high-value B2B account and high-value B2C clients and establish long-term stable relations of cooperation and boosting referrals from existing client; feedback on performance and any challenges as well as actions to be taken
3. Support sales team to identify new potential B2B clients via B2C channel.
4. Understand the industry dynamic, follow-up customer activities on time, business development, information collection and analysis to establish optimal customer satisfaction.
5. Regular contacts with clients, including telephone, emails, and proactively get involved in webinar,
6. Achieve the assigned performance target for B2B & B2C client growth.

COMPETENCIES

Good oral and written communication skills in English and good Mandarin

• Understand well about the publishing industry, business models and related supports
• Experience of working at a similar position for 2 years+
• Knowledge of work software, key account and high-end clients management, communications externally with clients and business partners, and internally with sales, CS, marketing teams and related management
• Educated to degree level.
• Managing and measuring work]
• Self-motivated and drive for results
• Customer/client focus
• Sales & marketing experience is an advantage 

    

 

英论阁Enago自2005年以来，已为超过125个国家的研究人员提供语言支持服务，并协助超过200万名作者在国际期刊成功发表论文。英论阁倍受全球学术界信赖，是顶尖出版商、学会以及全球大学的合作首选。英论阁致力于将中国的科研成果推向世界，并持续增加人力投入和完善专业领域知识及促进交流。我们深刻理解中国的语言和文化，因此能为国内科研人员提供切合需求的用户体验和世界水平的优质服务。

作为国际领先的整合语言服务公司，英论阁始终坚持 ＂作者***、质量***＂的核心价值，对作者的需求关注不懈，不允许一丝一毫质量和服务上的妥协。我们积极倡导出版道德规范，是行业自律组织＂中国英文科技论文编辑联盟＂（ASEC）的创始成员，严厉抵制任何不负责任第三方公司损害中国科研人员权益和国际信誉的行为。

除了提供专业英文润色、翻译和SCI论文全程支持服务，英论阁还为作者提供学术资源共享平台（英论阁学术院），提供最新学术写作和出版资源，以及来自期刊、出版社和学术界专家的关键信息。並举办研讨会，帮助科研人员了解如何提高在国际期刊出版的机会。