北京 [切换城市] 北京招聘

Customer Service Representative (职位编号:REQ-10915)

雅保管理(上海)有限公司大连分公司

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:石油/化工/矿产/地质

职位信息

  • 发布日期:2021-06-03
  • 工作地点:大连-沙河口区
  • 招聘人数:1人
  • 工作经验:2年经验
  • 学历要求:本科
  • 语言要求:英语熟练 日语精通
  • 职位月薪:0.8-1万/月
  • 职位类别:客服专员/助理

职位描述

Are you inspired by “what’s next”? So are we.


When you join the Albemarle team, you contribute to a better tomorrow. You will play a role in powering many of the world’s largest and most critical industries, from energy and communications to transportation and electronics. We are putting innovation to work to improve people’s lives and we want YOU to be a part of it.


Job Description


Key Focus??????? (Key elements that distinguish the role)Support integration of price entry, commission, rebate and royalty processes for Lithium business of Albemarle and manage these processes on daily bases. Monitoring and controlling if the price entries, calculation of commission, rebate and royalty are done in accordance with policy sets, work instructions and procedures Issue resolution and investigation in any case of price discrepancy.Accountabilities??? (Results achieved which earn reward)
  • Enforce pricing policies (“No price/No ship”)
  • Calculate, monitor, adjust, and implement accruals and price adjustments in SAP
  • Timely and accurate entry of all pricing components Review sales contracts for reasonability of pricing, terms, and rebate information; make recommendations for business implementation Coordinate and execute contract terms and conditions regarding pricing
  • Manage pricing practices to ensure Sarbanes Oxley compliance
  • Prepare global customer rebate analysis
Responsibilities??????????? (Activities done by this role)
  • Support integration of price entry, commission, rebate and royalty processes for Lithium business of Albemarle
  • Work in close cooperation with Global Pricing Team
  • Manage price condition entries into SAP
  • ?Research and troubleshoot price discrepancies
  • Research and troubleshoot commission, rebate and royalty calculation discrepancies. ?
  • Perform all duties in accordance with policy sets, work instructions and procedures ?
  • Keeping contact with Sales Support, Sales/Business and Customer Service Representatives ?
  • Accomplish the Monthly Missing Price report and Monthly Highlights report ?
  • Perform all duties in accordance with policy sets, work instructions and procedures ?
  • Collaboration with internal and external auditors ?
  • Escalate issues to the Team Leader / OTC Global Resupply and Price Coordination Manager ?
  • Satisfy metrics as defined by Albemarle ?
  • Coordination of agent commissions in cooperation with our commission agents ?
  • Provide quarterly royalty and rebate report to Sales / Business to follow rebate accruals. ?
Education/QualificationCollege or University degree ?Additional Skills, Capabilities and Experience
  • Fluency in English/Japanese/Korean
  • College or university degree or relevant experience ?
  • Good IT skills (MS Office) ?
  • SAP, SFDC knowledge is an advantage ?
  • Excellent problem solving skills ?
  • Outstanding communication skills ?
  • Costumer focused attitude; meet or exceed customer expectations ?
Travel Requirements:Approximately 1%

Choose to unlock your full POTENTIAL. Apply today.

职能类别:客服专员/助理

公司介绍

从美国夏洛特到中国上海、大连,在雅保,你的职业将与国际接轨!

雅保公司是一家全球特种化学品公司,在全球锂化学品、溴化学品及炼油催化剂市场处于领先地位。我们与客户携手并进,并为客户开发含有高附加值、量身定制的各类解决方案,进一步提升他们的市场竞争力。

作为雅保的亚太区共享服务中心,雅保管理(上海)有限公司大连分公司成立于2012年,主要设有三个业务部门,分别是财务与会计部,采购支付部以及客户服务与销售支持部门。这些部门将公司的业务支持部门整合在一起,使公司的运营更具流程化,规范化,也使效率大大提高。大连的卓越中心和位于美国巴吞鲁日,匈牙利布达佩斯的两个卓越中心共同担负起服务全球100多个国家的3400多家客户的使命。为了更好地服务日韩以及其他亚太地区的内部和外部客户,雅保大连欢迎英语、日语、韩语、客户服务及财务人才加盟通力,共创未来。

发现并实施性能更佳、更有可持续发展性的解决方案是推动我们不断前进的方针,我们坚信只有以创新思维推动工艺创新,才能创造持久价值。

在雅保,我们坚信员工是成功的关键,就是这么简单!加入我们将会使你获得一个积极并具有团队精神的工作场所。在这里,将会激发你个人成长和专业化发展。这就是我们的文化、这就是我们的承诺!

联系方式

  • 公司地址:地址:spanRoom 1205, China World Office 1, No. 1 Jianwai Ave
  • 电话:15317262367