北京招聘

Are you inspired by “what’s next”? So are we.

When you join the Albemarle team, you contribute to a better tomorrow. You will play a role in powering many of the world’s largest and most critical industries, from energy and communications to transportation and electronics. We are putting innovation to work to improve people’s lives and we want YOU to be a part of it.

Job Description

SUMMARY ？？The Team Leader will have a critical leadership role in ensuring a best in class order fulfillment ？and related processes to deliver value and performance for our internal,？ external customers, GBU’s and Albemarle while striving for excellence and continuous improvement. This role reports to the Regional Customer Service Manager within the Integrated Business Operations and is governed by policies and frameworks established by Albemarle.
？

ESSENTIAL DUTIES AND RESPONSIBILITIES

？？？？ Leadership

• Leads the Customer Service Team located ？in the region responsible for order fulfillment and related processes.
• Defines the team’s strategy and objectives taken into account the GBU’s and OTC strategy and objectives
• Responsible for maintaining？ strong and sustainable collaboration with the GBU’s
• Build and manage employee capacity, support their professional development, review and assess performance, and enable employees to optimize their contribution to the department.
• As a leader of a customer service team, this individual will need to have strong influential management skills to achieve objectives within the function and across other functional and business reporting lines.
• Responsible for driving a culture of continuous improvement and to ？？incorporate process improvement methodologies to achieve maximum operational efficiency.
• Determines synergy potentials for order fulfillment processes
• Direct reports: approximately 6-8

？？？？？ Functional

？？？

• Works mainly with his/her OTC Customer Service team, other OTC teams , Business/Sales, Corporate Logistics, Site Logistics,
• Primary point of contact responsible for tactical matters, such as operational activities, customer prioritization towards GBU’s
• Maintains regular performance reviews with team members based on the predefined objectives and performance agreements
• Understand external customer requirements, process capabilities, and competitor capabilities
• Efficiently uses resources and change management tools to achieve seamless operations.
• Ensures process ？？requirements are compliant with Audit, SOX and other regulations.
• Develop, recommend and manage Order to Cash policies and procedures
• Ability to apply and coach others in appropriate problem solving techniques in correcting non-conforming processes by leading the root cause analysis, developing effective countermeasures and applying statistical techniques in confirmation and verification
• Monitor the status of quality systems and client satisfaction, providing periodic reports and status updates on the overall performance to senior management.
• Define and develop ？key performance indicators (KPIs) to track and measure overall performance in collaboration with GBU’s and for the own department

This job profile is intended to describe the general nature of the work performed by employees in this job.？ It is not an exhaustive list of all responsibilities.

EDUCATION/QUALIFICATIONS

• Bachelor’s or Master’s degree in logistics, business/ economics area or related field. ？Supply Chain or Logistics experience is a plus.？ Additional Korean/Japanese language skill is a plus.

ADDITIONAL, SKILLS, CAPABILITIES, AND EXPERIENCE

Candidates must have the following experience or working knowledge:

• Strong Leadership and change management experience
• Strong business acumen to effectively manage/reduce costs and drive productivity
• Strong Customer Focus to meet the expectations and requirements of internal and external customers
• Strategic thinker, addresses partner and customer needs
• Excellent written and verbal communication skills to be able to deal with different Management levels
• Excellent change-management skills
• Excellent team builder and talent developer
• Ability to participate in cross-functional, team-oriented environment
• Ability to interact with multiple levels of leadership internally and externally
• Ability to present ideas and information in a clear, concise, and organized manner.
• Listens to others to respond effectively to ideas and questions.
• Acquisition ？and integration experience a plus
• Familiar with quality systems preferred, including but not limited to management responsibility, resource management, analysis and improvement processes
• Expert User of ？Microsoft Office tools

TRAVEL REQUIREMENTS

Limited requirement on travel.？ <10days per year.

NOTE – Albemarle will not be responsible relocation in reference to this job profile.

Choose to unlock your full POTENTIAL. Apply today.

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