北京招聘

This role will be mainly focus on：

• Provide clear, accurate and timely HR advice for employees according to DTP or KB internally. This will include understanding the issues, complexity and sensitivity of an issue and resolving it under the guidance of FTE or managers.
• Work closely with a specific SME, HRBP/HR consulting team to ensure the SLA for the escalation of critical cases is met. Furthermore, to use HR Services feedback and data to drive increased value for Microsoft through increased simplification and administrative centralization.
• For any case you own, you assumes an ‘end to end’ ownership for all in scope Issue. You will own the case/request until resolution, that may include the accurate completion of a transaction, and wider collaboration to resolve issues.
• Drive collaboration with partners across HR Services eco-system in the resolution of complex and broad E2E cases. Identifying opportunities to reduce complexity for the employee through simplification
• Working in a highly data sensitive environment, responsible for protecting Data Privacy at all time and adhering to confidentiality requirements to promote zero breach of compliance policies
• Recommend solutions to process failings and contribute to the continuous improvement process
• Maintain up-to-date Knowledge Base content on policies, procedures & FAQs and share the gained knowledge and experience individually with Area HR Ops team
• Continuously strive to gain customer satisfaction and minimize complaints on the delivery of HR Operations Services
• Manage HRWeb Content, timely update and publish content based on team’s request to drive employee self-service on HRWeb.

Key Priorities：

• Back-up Queue Owner
• AskHR Service Delivery KPI meet
• HR Services insights support
• PRC AskHR Communication
• Project support

Skills required:

· Professional English communication

· Customer experience excellence

· Data analysis & presentation development (master of excel and PowerPoint).

       FESCO，中国人力资源行业创始者，中国500强企业。为全球在华万余客户提供全方位人力资源解决方案,包括人事福利外包、招聘测评、外籍人服务、专业外包、专业咨询等。
    北京外企服务集团有限责任公司（FESCO）成立于1979年，是我国人力资源服务行业具有开创意义的***家企业。经过近40年发展，外企集团已经发展成为一个以人力资源外包服务为主，涉及旅游会展、文化传媒、房地产物业等相关领域的企业集团。