北京招聘

The Role

Working as part of a team of Technical Consultants, this role will be required to provide technical support and training to AspenTech customers for the Engineering suite of products (e.g. Aspen Plus and Aspen HYSYS).

Your Impact

Your time will be divided between solving customers technical problems with our Engineering software and delivering quality training on our Engineering product courses. From time to time, your role will also involve engaging with our Sales teams in pre-sales consulting and other departmental projects as needed. More specifically your duties will include:

• Providing “Technical Solutions” to customers for Engineering products, through remote support telephone, web chat and e-mail.
• Maintaining high quality of support experience and KPIs to customers in terms of SLO, Customer satisfaction and Resolution.
• Driving improvements to our Engineering software through the communication of your own ideas and customer feedback to our R&D teams.
• Serve as a technical subject matter expert (SME) and provide technical leadership in specialized areas within our Engineering support team.
• Develop and maintain Engineering training course materials and curriculum to include newly released software features and functionality.
• Author white paper solution articles for publication to our user community through our support web knowledge base.
• Travel to our customer sites where required.
• Proactively engage with customers on onsite health check visits to identify roadblocks to using our software and ensure follow ups are conducted for timely resolution to identified issues.
• Participate in alpha and beta testing programs prior to new software version release dates to assess product quality and contribute to final product improvements.
• Support training course delivery for non-standard courseware where required by customers by engaging in creating course content and workshop examples.

What You'll Need

• A Bachelor’s, Master’s or PhD degree in Chemical Engineering is required
• Previous experience in the chemical or oil and gas industries would be highly desirable.
• Previous experience in using Aspen Plus or Aspen HYSYS
• Excellent verbal and written communication skills in English and Chinese
• Ability and motivation to do self-learning or self-training
• Willing to travel 30-40% time, both domestic and international.
• Strong customer relationship and troubleshooting skills
• Ability to work collaboratively within a team

Aspen Technology, Inc., known as AspenTech, is a provider of software and services for the process and capital intensive industries. Headquartered in Bedford, Mass., we have more than 30 offices around the world. From our MIT roots to today, we lead through a commitment to solve our customers' biggest challenges and deliver innovative technology that enables them to navigate all market conditions.

Our corporate mission is to accelerate the digital transformation of the industries we serve by optimizing their assets to run safer, greener, longer and faster. This mission is becoming increasingly important as we operate in a world that is volatile, uncertain, complex and ambiguous (VUCA), and demands new responses from the corporate sector. Pressures for greater sustainability, along with changing global demographics and an evolving workforce, will continue to impact the industries we serve for years to come. We are committed to responding to these pressures in the most responsible way possible and enabling our customers to do the same.

As we elevate our customers’ level of operational excellence through asset optimization, we help them reduce greenhouse gas emissions and increase safety by improving reliability and eliminating inefficiencies in their operations, hence lowering their energy consumption and reducing the use of natural resources. By unlocking new levels of agility for these companies, we aim to support these industries in meeting all of today’s challenges.

AspenTech consistently delivers value through the combination of decades of industry experience, a unique asset lifecycle offering and our strategy to embed AI across all our solutions. This is how we enable our customers to push the boundaries of what’s possible, to safely run their assets to the limits of performance and maintain the highest levels of reliability and uptime. Every year, our customers create $50 billion in value through the use of AspenTech solutions.

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