北京招聘

FLIR is looking to hire a motivated and enthusiastic Technical Support Engineer to join our Support and Applications Team based in our Shanghai, China office. In this role, you will provide technical assistance to users of FLIR's advanced digital cameras. FLIR's products are often incorporated into Large and complex applications by highly educated and technically knowledgeable users, resulting in unique and challenging problems to solve.

As a Technical Support Engineer, you are the link between engineering, distributors, customers and sales. Your goal is to generate technical solutions and help our customers be successful in integrating our components into their end product. You will use existing products and concepts to work out system solutions for customers.

You will receive training to gain in depth knowledge about our development, testing and sales process. Since you will be in direct contact with customers, this job requires excellent communication skills.

This position is ideal for junior or intermediate level engineers that enjoy working with people through complex problems.

Required Skills & Education:

• Diploma or degree in computer systems technology or software development (IT certificates not accepted)
• 3-5 years’ experience in a Technical Support capacity
• Fluent in English - spoken and written, other languages ??would be an asset
• Exceptional problem solving and communication skills
• Excellent all-around technical knowledge (PC hardware, software, general programming)
• Strong customer service skills and/or support experience
• Ability to be responsible, reliable, and well organized
• Good knowledge of C, C++ or other object-oriented programming language

Additional Preferred Skills:

• Knowledge of various digital camera interfaces including IEEE-1394, USB2 and USB3, CameraLink and Gigabit Ethernet
• Basic understanding of software, electrical engineering and/or embedded systems fundamentals

Point Grey Innovation Technology (Beijing) Inc., subsidiary of FLIR Integrated Imaging Solutions (IIS), and a division of FLIR systems, headquartered in the Greater Vancouver area, BC, Canada addresses mainly 2 growing markets: Machine vision for the largest part of our activities, and People Flow Analytics.

Regarding Machine Vision: we provide to machinery manufacturers or system integrators imaging products and solutions that are used for quality inspection, measurement, traceability, vision guided automation and robotics, as well as intelligent traffic systems. Regarding People Analytics: we are currently focused on Retail Analytics, and we provide imaging products and solutions that are used to measure retail customers traffic, customers queuing time, customers flows in the retail space; Essentially our People Analytics products help to replicate the equivalent of web analytics in the physical world.